iMore

Hey guys, I need a little help. My boss came to me for help on his ipad, he said he was using it like normal then all of a sudden the screen went blank. Completely black. He then suggested we look at cases for the other iPads we have. Im think he dropped it and the backlight/digitizer is broken.

When I plug it into the computer it says your ipad is in recovery mode and wants me to restore it, but restore keeps failing for a 4014 error. I've tried smacking the back of it rather forcefully as I've read other people have had luck with a lose connector.

Any other suggestions before I tell him is dead?