Black Screen Help

[Bosgarage57]

Hey guys, I need a little help. My boss came to me for help on his ipad, he said he was using it like normal then all of a sudden the screen went blank. Completely black. He then suggested we look at cases for the other iPads we have. Im think he dropped it and the backlight/digitizer is broken.

When I plug it into the computer it says your ipad is in recovery mode and wants me to restore it, but restore keeps failing for a 4014 error. I've tried smacking the back of it rather forcefully as I've read other people have had luck with a lose connector.

Any other suggestions before I tell him is dead?

 

[Just_Me_D]

See the info via the following link:

http://support.apple.com/kb/TS5314

 

[Bosgarage57]

Thank you, but I've already tried that. Different cable and diff PC. still no luck. I guess I first need to try to figure out why I cant see anything on the screen.

 

[Just_Me_D]

Thank you, but I've already tried that. Different cable and diff PC. still no luck. I guess I first need to try to figure out why I cant see anything on the screen.

If the owner has AppleCare Plus, now would be a good time for him to use it. Even if he doesn't, make a Genius Bar appointment with the nearest Apple Store and have them diagnose the problem for you.

 

[kjparfekt]

Have the same problem. The device was not dropped. My gf was surfing on safari and screen went black and now I get the same error you described. Saw a "genius" they didn't have a solution either and said I could buy the new iPad Air 2 at full price. After googling this with no success and hearing other people with similar problems makes me fearful that this is a wide spread issue.

 

[Bosgarage57]

Good luck kjparfekt, Our ipad is still sitting in the box. We've tried everything short of sending it in for repair, I believe a new screen is close to $200 and we can get an ipad 4 or air for a bit more than that.