My new 14 Pro Max woke up dark and seemingly dead yesterday and did not at first respond to the up/down and side button push. AppleCare sent me to Apple Store with priority where the technician said I had a bug they've seen evidently not fixed in 16.1 and that he put my case in a system that will go to engineering.
In my rush and stress for other matters I did not get specific info that stated it pertained to the specific phone or the OS version.
I know the button press routines well from managing devices at work but the store guy said do a faster volume button press for newer phones. I have had screens dark or locked in the past and over time but signs the phone was still on. Mine seemed crashed or dead. It was 46% charged when putting it on the MagSafe pad going to bed, and 86% charged when it came back on. Being more than 80% charged had me guess it just crashed.
In my rush and stress for other matters I did not get specific info that stated it pertained to the specific phone or the OS version.
I know the button press routines well from managing devices at work but the store guy said do a faster volume button press for newer phones. I have had screens dark or locked in the past and over time but signs the phone was still on. Mine seemed crashed or dead. It was 46% charged when putting it on the MagSafe pad going to bed, and 86% charged when it came back on. Being more than 80% charged had me guess it just crashed.
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