Just got my iphone pro Max today. I was setting it up when this happened. It's stuck in the update mode. Can't power the phone or anything. Have to contact Apple in the morning. Don't understand what happened
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Have you tried DFU mode. That may allow you to get it powered off and then boot up the phone through iTunes. If that works then set it up as a new phone till you get to the home screen. Download the latest update then factory reset and restore
iOS 13 is very glitchy which probably caused the issue.
Don’t know if anyone else ever watches iJustine and her sister Jenna. This happened to Jenna’s pro max right out of the box, but unlike yours it never resolved itself. She had to get a new one sent from Apple.
Lemons happen, but I’m glad yours turned out okay so you didnt have to go through the hassle.
