Apple support said songs with same name can't be added to your music library

Skippermark

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I was having a problem adding songs to my music library from the same artist, with the same name on different albums, so I called Apple support and was told that Apple Music users will not be able to add multiple songs from the same artist to their library, even if they're on different albums. This is for music you don't own but are adding to your library.

The rep said they're doing this because you're only allowed to have 25,000 songs in your library and are concerned people will fill it up if they were to add 10 albums from the same artist and 30% of the songs were the same...the problem is, it happens even when songs that aren't the same, such as ones that have been remastered or live concert versions.

From what I understood, the 25,000 limit is for songs that were uploaded from a user's personal collection that don't exist in the iTunes library, not total songs in their library.

For instance, if you're in iTunes and "add to My Music" the studio album "Slippery When Wet" from Bon Jovi and then try to add the "Greatest Hits - The Ultimate Collection" album, any songs that are on the Slippery album won't get added from the Greatest Hits album, so on that album, you'll end with songs 1-2, 5 missing from disc 1 and song 3 missing from disc 2.

If you're on iOS and add those two albums to your music collection, all the songs from both albums will get added, but if you active the iTunes Music Library on another device or disable/re-enable on the original iOS device, any duplicate songs will get removed.
 

Skippermark

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I guess. I can maybe understand if you have a studio album then a greatest hits with the same exact song, but if you have a live album or re-mastered song, that's a totally different song.
 

Skippermark

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I spoke to another apple support rep a little later, and they said the 25,000 limit is only for uploaded songs that aren't available in the iTunes library. With 30 million songs in the iTunes library, I wonder how someone could have 25,000 songs of their own.
 

Ledsteplin

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I spoke to another apple support rep a little later, and they said the 25,000 limit is only for uploaded songs that aren't available in the iTunes library. With 30 million songs in the iTunes library, I wonder how someone could have 25,000 songs of their own.

Many do. They may not all be on the phone, but in their music library in iTunes.
 

Bigeric23

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Many do. They may not all be on the phone, but in their music library in iTunes.

Yeah, especially people that don't want to rent music but own it. . . . I won't pay a cent for streaming music, but I just spent $70.00 to own the rest of the songs from Alanis Morissette. And I have most of her music on CDs, too.
 

crankerchick

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When you check the iCloud status of the songs in iTunes, the ones that say uploaded are counting towards the 25,000 cap. It need not be a song Apple doesn't have in their library but just a song it doesn't match. I have about 2000 songs that are uploaded but Apple has the same song in the Apple music catalog, it's just not matching them for whatever reason.


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rbalabama

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This has been a long time problem with iTunes Match. When loading an album several songs might not load while others do. Completely illogical. This and the 25,000 limit made many of us give up on Match after the first year. Unfortunately they haven't fixed either.
 

crankerchick

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I gave up on March after a few weeks because of its inconsistency updating play counts from iOS devices. I followed threads in Apple communities and would periodically try again when fixes were pushed server side. Finally with iOS 7 they got the play counts straightened out and I've been using it happily ever since. I did have a few of my songs (that I know, I have a very large library) matching to instrumental versions of the song, but even that is fixed now.

Apple music is definitely buggy and it's frustrating, especially for people whose libraries are really out of whack. I hope Apple can resolve the issues. My experience with match was disappointing at first but eventually very good. Hoping the same for Apple music.


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ImYeez

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This restriction really sucks. I collect a lot of live music from various bands, so there will be several identical song titles, but the songs are very different. Case in point: STS9, Kamuy. I have eight different live versions from eight live albums I purchased from their website and added to iTunes. Each song was a different length, always longer than the studio track. I uploaded my library to the cloud, then made these albums available offline on my iPhone. all eight version were replaced with the studio track! Apple, just because it has the same song name, it does not mean it is exactly the same song.
 

crankerchick

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What happens if you change the title to include something distinctive for each track? Can you trick it that way?


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ImYeez

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I was thinking about trying that today. I'm resistant, because I shouldn't have to do it on principle. But I do everything else Apple Music offers, so I'll give it a shot.
 

Skippermark

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It doesn't work. I tried. Even tried changing artist name. Spoke with Apple support, and they said that won't make a difference because the songs are identified by a unique identifier that doesn't change when changing any of the "get info" data.

What happens if you change the title to include something distinctive for each track? Can you trick it that way?


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crankerchick

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It doesn't work. I tried. Even tried changing artist name. Spoke with Apple support, and they said that won't make a difference because the songs are identified by a unique identifier that doesn't change when changing any of the "get info" data.

Yeah I tried too. Definitely doesn't work. I'm experiencing the same issue with a live album in my library. When I tried to add studio songs of the same name from Apple music, I can't because they're matching the live song already in my library.

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