Apple - Orland Park??

ILBandit

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I live about 1.5 hours southwest of Chicago, I have some free time today, so was going to run up, and hopefully get my phone replaced. The ringer switch broke off of it.
I was planning on going to the Orland Park location this afternoon.

Have any of you Chicagoland people been to this one? Is it a decent place?
I thought about the Schaumburg one also, didn't really want to go all the way up into the city to the downtown one. Want to make it a quick a trip as possible.

Is the Orland Park store decent to go to? Anyone had an problems there?

I set up an appt. with them for later this afternoon, hoping I will be able to get a new phone, without any hassles.
 

Jeremy

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Apple in Orland Park is by far the best Apple store I've been to and the closest to me. I'm about 5 minutes away. They are super cool there, at least to me they have been.
 
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ILBandit

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Cool! I was hoping you would be on here Ash! LOL
I thought you were down there in that area.
Glad I chose that location!
Thanks for the quick responce.
 

ILBandit

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So if I drop your name, I'll have no problems at all, right?? LOL :)

From what I've seen, there usually isn't any problems getting the phone replaced when the ringer switch is broken off. I sure hope not anyways, I hate to drive all the way up there, to find out it's not covered!!

It's really not that horrible of a problem, I can still move it with my fingernail, but I figure it's a known defect, so I might as well get a replacement while I'm still under warranty. Other than the switch, my phone has had 0 major problems, and has worked flawlessly for me.
 

Jeremy

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I personally knew a genius there but he left to go to the Oak Brook store. Make sure you have a appointment if you want to swap out your phone. Sundays are usually busy and if you don't have a appointment you could wait for a hour +.
 

jscholz22

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I was in the Chicago area last week. I had to go to the Oakbrooke store because my iPhone kept freezing up. They were really great and quickly got to me.
 

ILBandit

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Well, I've been there, and am back home. Got a brand new iPhone.
That was the best customer service I have ever had, no questions asked, within 5 minutes, I had a new phone, and was out the door.
Kudo's to the Orland Park store, they are great people in there!!!
 

DRLyman

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Well, I've been there, and am back home. Got a brand new iPhone.
That was the best customer service I have ever had, no questions asked, within 5 minutes, I had a new phone, and was out the door.
Kudo's to the Orland Park store, they are great people in there!!!

That's good to hear. And you got a new phone, not refurb, correct? I have read that some people were given a refurb when this happened. Just curious.
 

ILBandit

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That's good to hear. And you got a new phone, not refurb, correct? I have read that some people were given a refurb when this happened. Just curious.

I assume it is... how can you tell if it's new or refurb?

I know I did have to put the newest firmware on it when I synced the first time.
 

JustinHorn

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You can't really tell I don't think. If you phone was older than like 30 days though I think technically they could give you a refurb. Honestly if it looks fine from the outside and works without any issues and has the same warranty as the original I really couldn't care less if it's new or not....as long as I think it's new.
 

ILBandit

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It looks and works like brand new..

Isn't there a way to tell from the serial number, or something like that the month and year the phone was built? I thought I had seen posts before with people being able to tell from looking at certian numbers on the phone.??
 

ILBandit

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OK, after doing some quick google searchs, I'm going to take a guess on when my replacement phone was built..

Serial number - 5K903xxxxxx
Would this mean it was built the 3rd week, of 2009??
 

DRLyman

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I'm not sure how to tell if it is a refurb other than to ask them about it when it is exchanged. I may be totally wrong about it, it's just something I remember reading about online.

Looks like you have a brand new one. I am guessing that is too new to have been through the refurb process. If I ever have trouble with mine, I will be going the same place you went to. Sounds like really good service.
 

Jeremy

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I assume it is... how can you tell if it's new or refurb?

I know I did have to put the newest firmware on it when I synced the first time.

Refurbs come in a small white box. That's one way of knowing. Regardless if it is or not, usually Apple refurbs are top notch. As long as it's working perfectly for you, be happy. ;)
 

ILBandit

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Refurbs come in a small white box. That's one way of knowing. Regardless if it is or not, usually Apple refurbs are top notch. As long as it's working perfectly for you, be happy. ;)

It did come in the little white box, Is my interpretation of the serial number correct though? Unless I am way off, I was reading it as built just a month or so ago, maybe it went bad right out of the box, and they refurbed it then?

Or am I way off base on getting the build date for it??


P.S. it is working perfectly, and I am Happy!!! :) LOL
 

Jeremy

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It did come in the little white box, Is my interpretation of the serial number correct though? Unless I am way off, I was reading it as built just a month or so ago, maybe it went bad right out of the box, and they refurbed it then?

Or am I way off base on getting the build date for it??


P.S. it is working perfectly, and I am Happy!!! :) LOL

You are correct, and yeah it could have been brought back simply because someone did not like it... or it could have had a simple issue. Either way you should be good to go.
 

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