Help!
My wife gave me a $200 Apple gift card for Christmas. I immediately stashed it away till I could come up with another couple of hundred so I could order a HomePod. As luck would have she gave me another $200 “Apple” gift card for Valentine’s Day yesterday. As I was getting ready to order my HomePod I realized the card was an Apple “App and iTunes” store card. I checked the first card and found the same thing. She purchased them at Best Buy. No big deal, I am an Elite Platinum member, I’ll just get them to swap them out.
Long story, short: Best Buy does not accept returns on third party gift cards. They said I would have to return it at Apple.
The Apple Store would not accept them because they u different packaging than Apple. They said you could exchange them if they were purchase at Apple.
My wife called Apple and talked to a lady that said she could do the swap. She got a call today saying now that they can’t do it.
My wife is really upset as she spent $400 of her hard earned money that we could eventually use, maybe over the next 5 years....
Are we the first people this ever happened to?
Am the first person to actually believe that the iTunes division could complete transactions with the store division?
Google it and I think you’ll find we are not alone.
Hopefully someone in the iMore family has that secret phone number o person that can solve this!
Regards,
My wife gave me a $200 Apple gift card for Christmas. I immediately stashed it away till I could come up with another couple of hundred so I could order a HomePod. As luck would have she gave me another $200 “Apple” gift card for Valentine’s Day yesterday. As I was getting ready to order my HomePod I realized the card was an Apple “App and iTunes” store card. I checked the first card and found the same thing. She purchased them at Best Buy. No big deal, I am an Elite Platinum member, I’ll just get them to swap them out.
Long story, short: Best Buy does not accept returns on third party gift cards. They said I would have to return it at Apple.
The Apple Store would not accept them because they u different packaging than Apple. They said you could exchange them if they were purchase at Apple.
My wife called Apple and talked to a lady that said she could do the swap. She got a call today saying now that they can’t do it.
My wife is really upset as she spent $400 of her hard earned money that we could eventually use, maybe over the next 5 years....
Are we the first people this ever happened to?
Am the first person to actually believe that the iTunes division could complete transactions with the store division?
Google it and I think you’ll find we are not alone.
Hopefully someone in the iMore family has that secret phone number o person that can solve this!
Regards,
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