App Store or iTunes will not connect on my new replacement phone

A

alabamagirl0823

Just had to get a replacement phone 6s and I can't get the App Store or iTunes to connect
 

Ledsteplin

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Oct 2, 2013
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Welcome to iMore! First try a hard reset.
Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.

If that doesn't work, try signing out of iTunes, then sign back in.
Go to the iTunes Store> scroll down to your Apple ID > Tap ID > sign out. Then sign back in with your Apple ID.
Make sure you're signed in to iCloud, iMessage and Facetime.
 

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