Air print problem

[tattooed4515]

I just bought an hp envy 5660 printer. My iPad recognizes the printer but when trying to print it says it's out of paper when it's not. I have tried resetting the iPad, the AirPort Extreme router, and the printer, along with the net work settings on the printer. Any ideas?

 

[Bigeric23]

Are you using an HP iPad app?

 

[tattooed4515]

No, just trying to use AirPrint from the pages app

 

[Just_Me_D]

Do you have an iPhone to test the printer with? Did you remove all of the tape that normally accompanies new printers?

 

[tattooed4515]

Yes. The printer prints wirelessly from my MacBook. Same issue on my iPad Air 2, my iPhone 6+, and my finances iPad Air.

 

[Just_Me_D]

Yes. The printer prints wirelessly from my MacBook. Same issue on my iPad Air 2, my iPhone 6+, and my finances iPad Air.

I really don't know what to tell you at this point. I sent a test document to my AirPrint printer (Epson Stylus NX430) and it just printed the document without a problem. Is it possible for you to swap it out at the store you bought it from just in case the one you have is defective?

 

[tattooed4515]

I thought I replied to this, must not of went through I actually got it working. It still says the printer is out of paper on the iPad, but it prints. Thanks for the help guys. I couldn't find anything online about it, other than a few people saying they have had the issue, and what worked for them didn't work for me. I contacted hp support and idk what it is they did, but it works now so that's all that matters.

 

[Just_Me_D]

I thought I replied to this, must not of went through I actually got it working. It still says the printer is out of paper on the iPad, but it prints. Thanks for the help guys. I couldn't find anything online about it, other than a few people saying they have had the issue, and what worked for them didn't work for me. I contacted up support and idk what it is they did, but it works now so that's all that matters.

Okay great, and thank you for the update...