1. maxburn's Avatar
    TLDR: Moved my 200mb/free SIM from Nexus 7 to iPad, worked for a week or two but now any web page I go to redirects me to u.web2go.com T-Mobile connect me page to activate new device. Clicking get started button eventually gets me to "could not open page, server stopped responding". Been like this for a couple days.

    When I first moved my 200mb/free SIM to the iPad it took a day for it to work, but after that I could get anything I wanted and it was good, that was two weeks ago now. For the past couple days and in multiple geographic regions I get no data. In Safari any URL I enter will be hijacked and sent to u.web2go.com. Yesterday clicking the get started button brought me up the account settings telling me I had 200 out of 200mb remaining etc, no problem. Today that page won't work in safari, but if I go to the iPad settings, manage account button that will bring up the same page saying I still have 200mb remaining.

    Called the number on that web page and level 1 said my account should work and passed me to 2. 2 leads me to a couple checks and has me reboot the iPad which does nothing different. Then 2 asked me for my physical address and stated yeah we are having some trouble in that area, try again later. I'm in a city and I kind of doubt they have an outage here for a couple days, never mind it didn't work a half hours drive away either.

    What do I need to do, who do I talk to to get this fixed?
    07-12-2017 01:33 PM
  2. anony_mouse's Avatar
    Which country are you in?
    07-12-2017 02:30 PM
  3. maxburn's Avatar
    United States
    07-12-2017 02:40 PM
  4. Just_Me_D's Avatar
    TLDR: Moved my 200mb/free SIM from Nexus 7 to iPad, worked for a week or two but now any web page I go to redirects me to u.web2go.com T-Mobile connect me page to activate new device. Clicking get started button eventually gets me to "could not open page, server stopped responding". Been like this for a couple days.

    When I first moved my 200mb/free SIM to the iPad it took a day for it to work, but after that I could get anything I wanted and it was good, that was two weeks ago now. For the past couple days and in multiple geographic regions I get no data. In Safari any URL I enter will be hijacked and sent to u.web2go.com. Yesterday clicking the get started button brought me up the account settings telling me I had 200 out of 200mb remaining etc, no problem. Today that page won't work in safari, but if I go to the iPad settings, manage account button that will bring up the same page saying I still have 200mb remaining.

    Called the number on that web page and level 1 said my account should work and passed me to 2. 2 leads me to a couple checks and has me reboot the iPad which does nothing different. Then 2 asked me for my physical address and stated yeah we are having some trouble in that area, try again later. I'm in a city and I kind of doubt they have an outage here for a couple days, never mind it didn't work a half hours drive away either.

    What do I need to do, who do I talk to to get this fixed?
    Have you tried resetting the network settings on your iPad?
    07-12-2017 05:34 PM
  5. maxburn's Avatar
    I hadn't, just did though and no change.
    07-12-2017 05:43 PM
  6. Just_Me_D's Avatar
    I hadn't, just did though and no change.
    Hmmm, you may want to have them give you a replacement SIM card.
    Spencerdl likes this.
    07-12-2017 07:53 PM

Similar Threads

  1. How to configure VPN access on your iPhone or iPad
    By iMore.com in forum iMore.com News Discussion
    Replies: 2
    Last Post: 08-06-2017, 05:32 AM
  2. Affinity Designer for iPad: Everything you need to know!
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 07-12-2017, 01:10 PM
  3. Replies: 0
    Last Post: 07-12-2017, 11:40 AM
  4. Replies: 0
    Last Post: 07-12-2017, 09:50 AM
  5. Replies: 0
    Last Post: 07-12-2017, 08:40 AM
LINK TO POST COPIED TO CLIPBOARD