1. Scatabrain's Avatar
    I have 2 Sprint lines. I wanted them switched so I could use the 6+ for awhile on my main line.

    He did the activation changes and asked me to call the 888 #. It failed on both phones.

    The support person then instructed me to go to Settings -> Reset -> Reset All Content and Settings.

    I said that this was too drastic. He said that was the way to get the phone reset and it will then activate.

    I said - well I would need to run a backup in the very least as what he was asking would wipe all the data on both of my phones. He said sure and - take your time.

    I went off to google looking for the codes that you can type in your phone to reset activation.

    A few seconds later he came back and told me to try something else and gave me the codes to dial. It then worked.

    I can't believe this was suggested. If I didn't know better I could have been an unhappy camper if the phones weren't backed up and wiped.

    Sent from my iPhone using Tapatalk
    12-03-2014 08:58 PM
  2. jclisenby's Avatar
    Unbelievable. Carriers are the worst at doing this. I know quite a few people who called or visited carrier stores with iPhone issues and left with a wiped phone.
    12-03-2014 09:03 PM
  3. Scatabrain's Avatar
    I didn't report the person. They are working with a script. They don't know any better and they were pleasant despite my protests to their directions.


    Sent from my iPhone using Tapatalk
    12-03-2014 09:32 PM
  4. Nophix's Avatar
    I've never had issues switching phones like that, but I did have a rep completely hose my account trying. It was one of the "after hours" call centers. Always call back another time when you get them

    Sent from my Q10 using Tapatalk
    12-16-2014 05:05 PM
  5. Ledsteplin's Avatar
    I didn't report the person. They are working with a script. They don't know any better and they were pleasant despite my protests to their directions.


    Sent from my iPhone using Tapatalk
    Yep, they work with a script. Verizon is that way. You ask a question, and they look it up in their answer book. They're always nice, but I usually have to ask them to transfer me to a tech.


    Sent from my ancient but trustworthy iPhone 5.
    nikkisharif likes this.
    12-16-2014 05:19 PM

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