1. macie Trosclair's Avatar
    so basically i forgot my snapchat password and my old phone that got smash was linked to it and i can’t reset my password without the verification code from that old number. what do i do?? someone please help
    07-27-2019 01:21 AM
  2. Rob Phillips's Avatar
    The point of two-factor authentication is to keep users who don’t have access to your phone number from logging in. The only way around this is by entering a recovery code, which you would have been prompted to write down and save in a safe place as soon as you activated two-factor authentication. If you didn’t complete that step there’s not much that can be done. You can try contacting Snapchat support but there’s no guarantee they can do anything to help you.


    https://support.snapchat.com/en-US/a...-verification2

    Worst case scenario: Open a new Snapchat account and save the recovery codes this time around.
  3. Rob Phillips's Avatar
    The point of two-factor authentication is to keep users who don’t have access to your phone number from logging in. The only way around this is by entering a recovery code, which you would have been prompted to write down and save in a safe place as soon as you activated two-factor authentication. If you didn’t complete that step there’s not much that can be done. You can try contacting Snapchat support but there’s no guarantee they can do anything to help you.


    https://support.snapchat.com/en-US/a...-verification2

    Worst case scenario: Open a new Snapchat account and save the recovery codes this time around.
    Just_Me_D, Annie_M and Tartarus like this.
    07-27-2019 06:11 AM
  4. Annie_M's Avatar
    Excellent response!
    Rob Phillips likes this.
    07-27-2019 10:08 AM

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