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I basically look at phones in two categories:
Phones to Meet Business Needs: If you place the iPhone in this category it is going to get stepped all over as I am sure it will underwhelm and under deliver for meeting the needs of a business person who uses their phone extensively while out of...
The biggest drawback to the iPhone is you get what comes out of the box. I am totally dependent on 3rd party apps. Since I am not trusted to install my own apps, I don't trust the phone to do what I need it to.