02-28-2020 09:35 AM
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  1. Honey Beagle's Avatar
    Honey Beagle
    Purchased a new iPad Pro. I want to restore the iPad from another iPads backup using itunes. I know the password of the backup to restore from but, I keep getting a notice the iPad has disconnected.

    Makes no sense because I see the little icon of the device on the itunes screen.

    Anyone have any ideas on what is going in and how to fix this?
    10-13-2017 01:02 AM
  2. LewisH95's Avatar
    LewisH95
    How to reset and restore your iPad
    Open the Settings app.
    Tap "General," and then tap "Reset."
    On the Reset page, tap "Erase all Content and Settings," and choose "Erase Now." If, for some reason, you haven't already backed up your iPad, you can choose "Backup then Erase."
    02-28-2020 06:13 AM
  3. Mars20's Avatar
    Mars20
    Can you try another connecting cable. Also are you using the latest version of iTunes?
    02-28-2020 09:35 AM
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