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  1. iMore Question's Avatar
    Hello, while I was downloading Mac Sierra public beta there was a power failure. When I tried to redownload again I was told that my redemption code is: *******......................was used. How can I get a new code ??? Thank you
    Last edited by firedept10; 07-19-2016 at 05:18 AM.
    07-19-2016 02:02 AM
  2. Just_Me_D's Avatar
    Redemption code? Granted, I'm not running the macOS Sierra beta, but I don't recall needing a redemption code to install the beta versions of El Capitan.
    07-19-2016 08:43 PM
  3. Rob Phillips's Avatar
    Welcome to iMore! If you're referring to the redemption code required to install the public beta, go back to using your Mac and go through the enrollment process again. They should give you a new code to use.
    Just_Me_D and taz323 like this.
    07-19-2016 08:46 PM
  4. RECON1's Avatar
    It'll still give you the same code and say it's already been redeemed. You can try re-downloading it via the purchased tab
    07-21-2016 03:06 PM
  5. JSPnWA's Avatar
    This is exactly what I did and it works. Thanks for the info.
    07-27-2016 04:24 PM
  6. DarlaMack's Avatar
    At what point was the power failure? Did the download at least start?

    Try logging out of the MAS and logging back in. Check under purchased and see if the app shows up in that list. Also go to the Store tab on your menu bar and click Check for Unfinished Downloads. If all else fails I suggest you try contacting Apple via the Beta site.
    08-13-2016 05:18 PM

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