For some reason it doesn't seem like my charger is working. It's been plugged in for 4 hours and went up 1%. Anyone else having this issue?
Wow. I have gotten better service than that from Best Buy. Thanks for making me feel better about not having an Apple store here in Podunk, USA.Well, I went into the Apple store and went off.
I paid 800 for this thing and it won't charge so I can't use it. I love it, but if I can't charge it, I can't use it.
Much to my surprise, if you need customer service assistance, even for a product you purchased a few days ago that doesn't work now, you can't just walk into the store to ask for help. You have to make an appointment to talk to someone about a problem you are having with an Apple product.
LOL, I feel so sorry for the guy in that store. He told me he couldn't help me and I thought I was going to have a coronary.
Long story short, they made me purchase another charger for $30.00. They told me to take it home, test it, and if it's the charger that is not working and the new one does, to make a Genius Bar appointment, and they'll refund me the $30.00. I brought it home and plugged it in and the thing is charging fine - so it was the charger that was the problem.
On top of all that, they wouldn't cancel my online order (after I stood in line and was able to get an iPad) so now I have to go through this whole huge deal to return the one that's coming in the mail to me. My account still stays it hasn't shipped, but the online customer service says, "Oh it has shipped and we can't cancel it".
Omg guys, what is the DEAL with Apple's customer service? I have gotten nothing but more and more pissed off. It's a good thing the product is fantastic or I'd tell em to shove it where the sun don't shine at this point.
Wow. I have gotten better service than that from Best Buy. Thanks for making me feel better about not having an Apple store here in Podunk, USA.
Please....
I could walk into an Apple store today and have one of their employees kick my in the nuts and scream what do you want and it would still constitute better customer service than what you would receive at Best Buy.
While the whole "make an appointment" with the genius thing is annoying, it sounds like at the end of the day the OP walked into an Apple store and walked out with his problem resolved. As consumers we have to take some responsibility for knowing the returns and customer service policies before making a purchase.
Glad to OP was able to resolve his problem.
Excellent. How long was it between when you sat at your computer to set an appointment and the actual appointment time?My 64Gb WiFi version failed to charge after 10 days. In my case the display showed "Not Charging" no matter what I plugged into. I went on line and made an appointment at the local (Freehold, NJ) Apple Store and took the iPad, original box and everything that came with it back to the store.
They couldn't have been nicer after confirming that the unit was defective. They exchanged the entire package, reset the warranty and sent me out a happy customer. It took about 20 minutes.
Excellent. How long was it between when you sat at your computer to set an appointment and the actual appointment time?
Wow. I have gotten better service than that from Best Buy. Thanks for making me feel better about not having an Apple store here in Podunk, USA.
If possible you should buy an iPad from Best Buy cos they don't have a 10% restocking fee. In my case I had no choice, so I got it from the Apple Store.
Whether the op knew this was Apple's policy from the beginning or not, that doesn't change the point that it is a raggedy policy.
A "Genius"ought to be able to diagnose/confirm a charging problem right there in the store, NOT require the purchases to buy a part then be reimbursed.
Whether not the policy is "raggedy" or not is irrelevant. Like it or not that's the Apple Store's policy so consumers have to bear some responsibility for knowing the policies. In my opinion, if you are going to drop $800 on a product then you better know about the return and customer service policies. You don't have to memorize all of Apple's policies, but you should know some of the basics such as "if I have a problem with my ipad how do I go about getting it resolved"?
I'm not blasting the OP, he was simply ranting about a frustrating situation. I went through a similar experience when I bought my iphone and had an problem. And yes it was a surprise when I found out about the having to make an appointment with a genius, and yes I was pissed off and flippant with the Apple rep who explained the policy to me. But you know what....at the end of the day it was MY responsibility to understand Apple's policies if I was going to buy one of their products. If I was not comfortable with setting up an appointment with a genius, then I should have made my purchase elsewhere.
Well Westman....unfortunately not everyone is as smart as your buddies from Best Buy. The few times I had problems with electronics purchased from Best Buy they had to send my computer and later my monitor to Dallas, Tx to diagnose the problem. That was a fun 2-3 weeks without my electronics. And guess what...they determined that the problem with my monitor was a bad power cable. You would think these Best Buy "genius" at BB would have been able to figure that out without forcing my to send my monitor to Texas!
At the very least the OP left the store with a solution to his problem. Was it a perfect solution? Nope. But thankfully his problem was resolved.
Not everyone can diagnose problematic electronics and come up with the answer in mere moments.
Sounds like we need to agree to disagree....
This is ridiculous.
You say the policy being raggedy is not the point but then you admit that you KNOW the op was just ranting, venting frustration. Then ehat the heck do you think the op was venting ABOUT?
Every manufacturer has their rabbid fans. Maybe I've been guilty of that, nyself, at times, but this defense of stupid policies, as if the quality of service is irreleavt and only the consumer's KNOWLEDGE about said policies matters, is like saying life's experiences don't matter as much as the facts we pick up along the way.
I mean, you even bring up my earlier Best Buy reference with a tone like you're some jealous lover.
Carry on if you must, but the op has a good point and all I was doing was supporting that point.
I mean, you even bring up my earlier Best Buy reference with a tone like you're some jealous lover.