Mini was supposed to be delivered Friday like all the other early pre-orders. And even though Sandy hit NYC the shipment arrived in Queens (I live on Staten Island) without incident Thursday for a Friday end of day delivery.
But when I saw no change in status (like that it was actually brought to Staten Island) by Friday AM, I called customer service. They checked and said that the package was in fact on SI. I asked if it could be held and was told that they would put in the request and I would hear from SI UPS within an hour. After not hearing I called again to the 800 number and after getting an apology was told someone would get back to me soon. (YEAH RIGHT!!!) Anyway, eventually I got through to the SI location and was told that (1) the package was still in Queens and (2) it would not even be brought to SI till the weekend for a MONDAY delivery. I asked if it could be held for pickup on Monday and was told anytime after 11:30 AM.
So (after going to the SI Apple store and purchasing one from them) I went back to UPS today to get my delayed original order that would be returned to Apple. I purposely went a bit later (1PM) and of course was told by the idiot behind the counter that it still had not arrived!!!!! His answer was "I don't know where it is, when it will be brought to SI and I can't help you because you did not talk to me on Friday". When I asked how I was to know when it actually arrived for pickup, he said to call the 800 number (like they knew where it was - they thought Long Island City was actually Staten Island).
I called back to the 800 number and after many apologies was told that they would have a manager from the SI location check into its whereabouts and call me back. Believe it or not, he did call and said "YOUR PACKAGE IS HERE!" When I asked if it was there when I was there earlier, he said Yes. When I asked why the idiot at the front desk said it was not there, I was told it was "in the valuable items cage". I guess my idiot was too lazy/stupid to actually go check. Went back to pick it up. I really hate UPS at times.
But when I saw no change in status (like that it was actually brought to Staten Island) by Friday AM, I called customer service. They checked and said that the package was in fact on SI. I asked if it could be held and was told that they would put in the request and I would hear from SI UPS within an hour. After not hearing I called again to the 800 number and after getting an apology was told someone would get back to me soon. (YEAH RIGHT!!!) Anyway, eventually I got through to the SI location and was told that (1) the package was still in Queens and (2) it would not even be brought to SI till the weekend for a MONDAY delivery. I asked if it could be held for pickup on Monday and was told anytime after 11:30 AM.
So (after going to the SI Apple store and purchasing one from them) I went back to UPS today to get my delayed original order that would be returned to Apple. I purposely went a bit later (1PM) and of course was told by the idiot behind the counter that it still had not arrived!!!!! His answer was "I don't know where it is, when it will be brought to SI and I can't help you because you did not talk to me on Friday". When I asked how I was to know when it actually arrived for pickup, he said to call the 800 number (like they knew where it was - they thought Long Island City was actually Staten Island).
I called back to the 800 number and after many apologies was told that they would have a manager from the SI location check into its whereabouts and call me back. Believe it or not, he did call and said "YOUR PACKAGE IS HERE!" When I asked if it was there when I was there earlier, he said Yes. When I asked why the idiot at the front desk said it was not there, I was told it was "in the valuable items cage". I guess my idiot was too lazy/stupid to actually go check. Went back to pick it up. I really hate UPS at times.