I need your opinion.
I sold an iphone on ebay. Im not sure what the OS version was, prolly 2.1. I stated in the listing that I would accept returns if there were any problems with the phone.The buyer returned the phone to me because she could not restore her last saved backup from her previous iphone. She asked for a full refund and I told her since there was nothing wrong with the phone and all she had to do was change the new iphone software to match the version of her backup that I would give her a refund minus the re listing and paypal fees.
The issue is that paypal and ebay of course keep their percentage which is a combined total of 45 dollars in thies case. My argument is why should I give the buyer 45 dollars I didn't even get on top of the 405 that I did get just because her backup was in a different version I she failed to ask me or apple for a little info to allow the sync. I feel the phone was unjustifiable returned since the buyer didn't contact me with her question after I had already offered assistance before she even received the phone. I alway let buyers know that I am happy to help with phone questions.
What should I do? Refund the 405 that I actually received on the phone or refund the 450 full price?
I sold an iphone on ebay. Im not sure what the OS version was, prolly 2.1. I stated in the listing that I would accept returns if there were any problems with the phone.The buyer returned the phone to me because she could not restore her last saved backup from her previous iphone. She asked for a full refund and I told her since there was nothing wrong with the phone and all she had to do was change the new iphone software to match the version of her backup that I would give her a refund minus the re listing and paypal fees.
The issue is that paypal and ebay of course keep their percentage which is a combined total of 45 dollars in thies case. My argument is why should I give the buyer 45 dollars I didn't even get on top of the 405 that I did get just because her backup was in a different version I she failed to ask me or apple for a little info to allow the sync. I feel the phone was unjustifiable returned since the buyer didn't contact me with her question after I had already offered assistance before she even received the phone. I alway let buyers know that I am happy to help with phone questions.
What should I do? Refund the 405 that I actually received on the phone or refund the 450 full price?