04-23-2019 04:59 PM
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  1. o4liberty's Avatar
    o4liberty
    Anyone having issues with their keyboard on their MacBook? Some of my letters repeat but not all the time. Apple is replacing my keyboard under the new program.
    04-18-2019 06:50 PM
  2. robertk328's Avatar
    robertk328
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    It's a known issue, I heard about it on the iMore podcast I think.
    Annie_M likes this.
    04-19-2019 04:42 PM
  3. o4liberty's Avatar
    o4liberty
    Just sent mine back to apple to have the keyboard replaced under the recall they have going.
    04-21-2019 05:40 PM
  4. metllicamilitia's Avatar
    metllicamilitia
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    Yes, this is unfortunately an issue with Apple’s butterfly key switches. They have made multiple changes to them, however, it continues to be a problem.
    04-21-2019 08:23 PM
  5. Annie_M's Avatar
    Annie_M
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    Originally Posted by robertk328
    It's a known issue, I heard about it on the iMore podcast I think.
    You sure did! Lory Gil was talking about it. She has the same issue.
    robertk328 likes this.
    04-22-2019 10:21 AM
  7. o4liberty's Avatar
    o4liberty
    Fed Ex just dropped off my Macbook which is all fixed. They replaced the entire upper case with a new keyboard and some cable also. It works great so far with no issues at all thanks to Apple. You don't get this fast of service from any other manufacturer this is why Apple is the best!
    04-23-2019 10:46 AM
  8. Annie_M's Avatar
    Annie_M
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    I just saw this on a couple of other sites.

    "Apple Now Prioritizing MacBook Keyboard Repairs With Quoted Next-Day Turnaround Time
    Tuesday April 23, 2019 9:41 am PDT by Joe Rossignol
    Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair center, according to an internal memo shared with Apple Store employees last week and obtained by MacRumors. "

    Click here for SOURCE LINK
    04-23-2019 12:34 PM
  9. o4liberty's Avatar
    o4liberty
    Originally Posted by Annie_8plus
    I just saw this on a couple of other sites.

    "Apple Now Prioritizing MacBook Keyboard Repairs With Quoted Next-Day Turnaround Time
    Tuesday April 23, 2019 9:41 am PDT by Joe Rossignol
    Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair center, according to an internal memo shared with Apple Store employees last week and obtained by MacRumors. "

    Click here for SOURCE LINK
    Only took 5 days via Fed Ex you can’t beat that! Keep it up Apple!
    04-23-2019 12:42 PM
  10. Annie_M's Avatar
    Annie_M
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    That's true! I think that's outstanding... but it's still a long time to be away from your device! I'm glad for those who haven't sent them in yet they will have this option!
    04-23-2019 12:44 PM
  11. o4liberty's Avatar
    o4liberty
    Originally Posted by Annie_8plus
    That's true! I think that's outstanding... but it's still a long time to be away from your device! I'm glad for those who haven't sent them in yet they will have this option!
    They tried to send me to a store but my local Apple store closed the Pier in Atlantic City. The closest store is 50 miles away.
    04-23-2019 12:46 PM
  12. Spencerdl's Avatar
    Spencerdl
    I'm not having any problems with my MacBook Pro keyboard, but I was just curious if this recall is for all MacBooks or just certain years/models?
    04-23-2019 12:55 PM
  13. o4liberty's Avatar
    o4liberty
    All the affected MacBooks are listed on the apple website
    04-23-2019 04:59 PM
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