1. Adam Zeis's Avatar
    Having a super frustrating issue with my shiny new MBP 16.. With YouTube videos, I get a video freeze while the audio continues to play (if only for a few seconds). I can't do anything other than listen to audio, no response from keyboard or anything, but the mouse still moves even though I can't click anything.

    If I'm on a Google Meet video chat, often times everything will freeze, I can still hear audio, then every so often I get wicked distortion and my system reboots. Not all the time, but far too often. I'm also using a USB-C hub with various things attached to it including an external display (HDMI).

    Does anyone have any suggestions? Driving me nuts and making me question coming back to Mac. Help!
    02-25-2020 06:22 AM
  2. Mars20's Avatar
    Have you tried using the MacBook without the peripheral attachments?
    Last edited by Mars20; 02-26-2020 at 06:35 AM.
    02-25-2020 07:11 AM
  3. Adam Zeis's Avatar
    Well of course not, why would I do something so logical?

    I plan to try that where I can this week. I use everything that's connected during a regular work day, but if it's my hub or something that would make sense.
    02-25-2020 07:24 AM
  4. Mars20's Avatar
    Hope you find an answer to the problem.
    02-25-2020 03:30 PM
  5. Adam Zeis's Avatar
    Hope you find an answer to the problem.
    Me too
    02-25-2020 03:38 PM
  6. Ed7789's Avatar
    Have you tried a different browser? It's possible that there is a (severe) bug in the video decoder that comes with the browser.
    02-25-2020 09:09 PM
  7. gnirkatto's Avatar
    I usually don't like answers like "mine doesn't have this problem", as they are not very helpful.
    However, I too have a 16", and use an external monitor with a Belkin USB-C/HDMI-adapter, and never had these problems. Sometimes I use other peripherals, like a WD SSD drive, a BR writer, both via direct USB-C/PD connection, or a USB stick via (Apple-)dongle.
    I'm watching a lot of Youtube videos and do lots of streaming. All works well.
    So I don't have those many external devices attached as you seem to have simultaneously, and no hub. But before I purchased the Belkin adapter, I tried other USBC to HDMI cables and never could make such a configuration work. So I think not every device that fits into a USB-C/Thunderbolt port might be fully compatible (which is not an Apple issue, but more a general one, I think).
    Therefore I BELIEVE that your external devices/hub might cause the problem, or you have a defective 16" (although that's less likely imho). But the 16" as such works pretty well.
    02-26-2020 04:37 AM
  8. Adam Zeis's Avatar
    Yeah I'm leaning toward it being something with the hub or connected devices. I've moved some things around a bit and also got a USB-C <> HDMI for my monitor to test that, so we'll see if the issue persists. Thanks for your insight.
    02-26-2020 06:04 AM
  9. Adam Zeis's Avatar
    Have you tried a different browser? It's possible that there is a (severe) bug in the video decoder that comes with the browser.
    I haven't yet, that's one of the next steps.
    02-26-2020 06:06 AM

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