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I wiped my Mac but can’t reinstall Mac OS

Asked: Nov 18 2019 | 7:43 pm EST 871 Views 13 Answers

I have a MacBook Pro from 2012. I wiped it trying to get back to factory settings. At the Mac OS X utilities screen, when I try to “reinstall Mac OS X,” it makes me agree and choose the drive I want it installed on but then it says “can’t download the additional components needed to install Mac OS X.” I’ve restarted and tried this several times (same result). Please help!


More Answers

53,417
Nov 18 2019 | 7:47 pm EST Just_Me_D

Is it safe to assume your Mac is connected to the internet via an Ethernet cable?
6
Nov 18 2019 | 8:09 pm EST lesleewils

It’s connected via WiFi
53,417
Nov 18 2019 | 8:33 pm EST Just_Me_D

It’s connected via WiFi
How is it connected via Wi-Fi without an operating system installed?
53,417
Nov 18 2019 | 8:34 pm EST Just_Me_D

How is it connected via Wi-Fi without an operating system installed?....Disregard.....I’m losing my mind.
6
Nov 18 2019 | 8:35 pm EST lesleewils

I have no idea. I erased the drive then restarted my computer in recovery mode. There it allowed me to connect to WiFi, but it won’t let me reinstall the operating system.
53,417
Nov 18 2019 | 8:36 pm EST Just_Me_D

I can only assume the issue is on Apple’s end. Have you contacted Apple Support for assistance?
53,417
Nov 18 2019 | 8:37 pm EST Just_Me_D

I have no idea. I erased the drive then restarted my computer in recovery mode. There it allowed me to connect to WiFi, but it won’t let me reinstall the operating system.
Which OS X / macOS version are trying to reinstall?
6
Nov 18 2019 | 8:37 pm EST lesleewils

Not yet, I’ll try that tomorrow. Thank you for your help! I was hoping I could fix it buuut evidently it’s more broken than I thought
6
Nov 18 2019 | 8:38 pm EST lesleewils

The only one it shows for me to install is the lion
6
Nov 18 2019 | 8:49 pm EST lesleewils

Sadly, no, this is my only computer
311
Nov 20 2019 | 1:36 pm EST JML5150

I would go to an electronics store like a Best Buy and download the OS you need on one of their display Macs, just try to be discreet, lol.