1. lesleewils's Avatar
    I have a MacBook Pro from 2012. I wiped it trying to get back to factory settings. At the Mac OS X utilities screen, when I try to “reinstall Mac OS X,” it makes me agree and choose the drive I want it installed on but then it says “can’t download the additional components needed to install Mac OS X.” I’ve restarted and tried this several times (same result). Please help!
    11-18-2019 08:43 PM
  2. Just_Me_D's Avatar
    Is it safe to assume your Mac is connected to the internet via an Ethernet cable?
    11-18-2019 08:47 PM
  3. lesleewils's Avatar
    It’s connected via WiFi
    11-18-2019 09:09 PM
  4. Just_Me_D's Avatar
    It’s connected via WiFi
    How is it connected via Wi-Fi without an operating system installed?
    11-18-2019 09:33 PM
  5. Just_Me_D's Avatar
    How is it connected via Wi-Fi without an operating system installed?....Disregard.....I’m losing my mind.
    11-18-2019 09:34 PM
  6. lesleewils's Avatar
    I have no idea. I erased the drive then restarted my computer in recovery mode. There it allowed me to connect to WiFi, but it won’t let me reinstall the operating system.
    11-18-2019 09:35 PM
  7. Just_Me_D's Avatar
    I can only assume the issue is on Apple’s end. Have you contacted Apple Support for assistance?
    11-18-2019 09:36 PM
  8. Just_Me_D's Avatar
    I have no idea. I erased the drive then restarted my computer in recovery mode. There it allowed me to connect to WiFi, but it won’t let me reinstall the operating system.
    Which OS X / macOS version are trying to reinstall?
    11-18-2019 09:37 PM
  9. lesleewils's Avatar
    Not yet, I’ll try that tomorrow. Thank you for your help! I was hoping I could fix it buuut evidently it’s more broken than I thought
    11-18-2019 09:37 PM
  10. lesleewils's Avatar
    The only one it shows for me to install is the lion
    11-18-2019 09:38 PM
  11. Just_Me_D's Avatar
    The only one it shows for me to install is the lion
    Are you able to use a different computer to create a boot disk to install OS X Lion from?


    https://www.lifewire.com/perform-cle...x-lion-2260354
    11-18-2019 09:44 PM
  12. lesleewils's Avatar
    Sadly, no, this is my only computer
    11-18-2019 09:49 PM
  13. JML5150's Avatar
    I would go to an electronics store like a Best Buy and download the OS you need on one of their display Macs, just try to be discreet, lol.
    11-20-2019 02:36 PM
  14. Lee_Bo's Avatar
    11-20-2019 02:42 PM

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