[lesleewils]

I have a MacBook Pro from 2012. I wiped it trying to get back to factory settings. At the Mac OS X utilities screen, when I try to “reinstall Mac OS X,” it makes me agree and choose the drive I want it installed on but then it says “can’t download the additional components needed to install Mac OS X.” I’ve restarted and tried this several times (same result). Please help!

[Just_Me_D]

Is it safe to assume your Mac is connected to the internet via an Ethernet cable?

[lesleewils]

It’s connected via WiFi

[Just_Me_D]

It’s connected via WiFi

How is it connected via Wi-Fi without an operating system installed?

[Just_Me_D]

How is it connected via Wi-Fi without an operating system installed?....Disregard.....I’m losing my mind.

[lesleewils]

I have no idea. I erased the drive then restarted my computer in recovery mode. There it allowed me to connect to WiFi, but it won’t let me reinstall the operating system.

[Just_Me_D]

I can only assume the issue is on Apple’s end. Have you contacted Apple Support for assistance?

[Just_Me_D]

I have no idea. I erased the drive then restarted my computer in recovery mode. There it allowed me to connect to WiFi, but it won’t let me reinstall the operating system.

Which OS X / macOS version are trying to reinstall?

[lesleewils]

Not yet, I’ll try that tomorrow. Thank you for your help! I was hoping I could fix it buuut evidently it’s more broken than I thought

[lesleewils]

The only one it shows for me to install is the lion

[Just_Me_D]

The only one it shows for me to install is the lion

Are you able to use a different computer to create a boot disk to install OS X Lion from?


https://www.lifewire.com/perform-cle...x-lion-2260354

[lesleewils]

Sadly, no, this is my only computer

[JML5150]

I would go to an electronics store like a Best Buy and download the OS you need on one of their display Macs, just try to be discreet, lol.

[Lee_Bo]

Maybe this will help:

https://discussions.apple.com/thread/6410994