1. anpaman's Avatar
    Hi all

    My sister owned new Macbook Pro bought few months ago. Few days ago suddenly the LCD got error. All the screen became white. When she claim warranty the apple service center said it was void caused there are crack in below the LCD.

    She was sure it was never drop it and just placed it at table. She like to make the Macbook Pro in sleep condition and never shutdown it. WhenI touching the crack are there are bit warm.

    You could see the crack in here :

    https://imagez.to/i/ofDNNYX4.jpg

    Does caused of sleep in long period of time caused the crack and error ?

    Thank
    02-14-2018 01:59 AM
  2. firedept10's Avatar
    Hi all

    My sister owned new Macbook Pro bought few months ago. Few days ago suddenly the LCD got error. All the screen became white. When she claim warranty the apple service center said it was void caused there are crack in below the LCD.

    She was sure it was never drop it and just placed it at table. She like to make the Macbook Pro in sleep condition and never shutdown it. WhenI touching the crack are there are bit warm.

    You could see the crack in here :

    https://imagez.to/i/ofDNNYX4.jpg

    Does caused of sleep in long period of time caused the crack and error ?

    Thank
    First I will start by saying that in no way am I disputing what your sister is saying about dropping her MBP. There is no way that when the MBP is in sleep mode that the crack in the LCD could have happened. I can't tell you how it happened either. But it will not be covered under warranty and your sister is going to have to pay to have it replaced. Sorry I couldn't offer you better news.
    02-14-2018 11:29 AM
  3. Lee_Bo's Avatar
    Having managed a number of devices over the years, to me that looks very much like an impact mark. Something very tiny, like maybe the back of an earring, could have fallen between the monitor and body.

    Now, like @firedept10 said, I'm not disputing what was said, I'm just offering what it looks like to me from years of device management.
    firedept10 likes this.
    02-14-2018 01:40 PM

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