1. kingweb's Avatar
    I have a MacBook Pro 15 inch retina covered by AppleCare.
    One of the 4 rubber feet on the bottom came off. I could tell that it had a little glue that held it as well as part of it goes thru the bottom panel.
    The glue didn't hold and as a result it tore off. Fine, no problem. 2 years of wear and tear.
    I took it to the "genius bar". They wanted $120 to replace it because they said the the foot for the MBP is not covered by warranty because it is part of the bottom panel and that they would have to replace the entire panel.
    WTF kind of service is that?
    08-04-2015 04:54 PM
  2. kch50428's Avatar
    WTF kind of service is that?
    It's what's specified in your AppleCare+ contract.
    08-04-2015 04:57 PM
  3. kingweb's Avatar
    I'm not asking about the legalities. I'm just talking about lousy customer care. I bought a $3000 laptop and paid another $300 for AppleCare. How about treating me a little better. They told me that all other MacBooks are covered because their
    08-04-2015 05:14 PM
  4. kingweb's Avatar
    Message got cut off.
    Because their feet are easier to change.
    08-04-2015 05:16 PM
  5. o4liberty's Avatar
    Call and see if they can send you a new rubber foot!
    08-04-2015 05:23 PM
  6. Ledsteplin's Avatar
    Maybe a reputable repair shop could do it for less.
    08-04-2015 05:23 PM
  7. Peligro911's Avatar
    can you glue it back on ?
    08-04-2015 06:07 PM
  8. pappy53's Avatar
    I have a MacBook Pro 15 inch retina covered by AppleCare.
    One of the 4 rubber feet on the bottom came off. I could tell that it had a little glue that held it as well as part of it goes thru the bottom panel.
    The glue didn't hold and as a result it tore off. Fine, no problem. 2 years of wear and tear.
    I took it to the "genius bar". They wanted $120 to replace it because they said the the foot for the MBP is not covered by warranty because it is part of the bottom panel and that they would have to replace the entire panel.
    WTF kind of service is that?
    Isn't the bottom panel covered? I would try another Apple store, if feasible. If that is the way it happened, then that is really bad customer service, imo.
    Gtech21 likes this.
    08-05-2015 12:06 PM
  9. pappy53's Avatar
    Actually, it is covered under warranty. They gave you some bad info. https://support.apple.com/en-us/HT202450
    unmistakable likes this.
    08-05-2015 12:13 PM
  10. kingweb's Avatar
    Well they told me that this is "only cosmetic" and therefore not covered. But what stinks is that all other types of macbooks are covered.
    Thanks for the tip! I'll take this directly to them.
    08-05-2015 10:35 PM
  11. Flow39's Avatar
    If that's the only issue you've had in 2 years worth of use, I'd say that's pretty good. Also, wouldn't it be easier to glue it back on or look for a replacement on Amazon than take it to the Genius Bar? Not trying to be rude, just curious.
    08-06-2015 12:57 AM
  12. dinhbaovnn's Avatar
    I have a MacBook Pro 15 inch retina covered by AppleCare.
    One of the 4 rubber feet on the bottom came off. I could tell that it had a little glue that held it as well as part of it goes thru the bottom panel.
    The glue didn't hold and as a result it tore off. Fine, no problem. 2 years of wear and tear.
    I took it to the "genius bar". They wanted $120 to replace it because they said the the foot for the MBP is not covered by warranty because it is part of the bottom panel and that they would have to replace the entire panel.
    WTF kind of service is that?
    I sticked them with 4 small pieces of leather, 3M. Work well after 6 months on my MBP-2009 :-)

    Very bad experience.-img_1801.jpg
    08-06-2015 02:52 AM

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