I have a 15" retina MacBook Pro - I bought it on launch day in June, 2012. Many reported issues with the image burn-in and image ghosting with the retina screen, but I did not. However, over the course of the past 14-15 months, I began to notice the image ghosting issues. I finally got annoyed with it yesterday, and called Apple to complain. The phone tech hooked me up with a Genius Bar appointment at my local Apple Store at the Arrowhead Towne Center in Glendale AZ.
I went to the store at the appointed time, met with a genius who took my rMBP into the back and ran their video test on it. A few minutes later he returned and said that, in fact, my laptop failed the test and that they would replace the LCD panel under warranty. Fortunately they had one LCD in stock and put my name on it. The bad news was that the store was backed up in the repair department, and the genius quoted 3-5 days for the repair. I explained that it was my only computer, that I was working through a job change, and could not be without it for that long. I tried to get him to hold the part, put my name on the list and have them call me when they were ready to do the work. They could not do that. If I didn?t leave the laptop at that time, "my" replacement LCD would not be reserved, and when I did bring the laptop back for repair, I?d be put at the end of the list.
Reluctantly, I left my MBP to be repaired. The genius wrote the work order (timestamp was 3:06 pm), and I left the store without my computer. At 4:40pm yesterday afternoon I got a call from Apple saying that my laptop repair was completed and my MBP was ready for me to pick up. So this 3-5 day repair took a total of just over 90 minutes to complete. They pushed me through, and I so appreciate it.
Fantastic support from my local Apple store is just one reason why I am such a huge fan.
I went to the store at the appointed time, met with a genius who took my rMBP into the back and ran their video test on it. A few minutes later he returned and said that, in fact, my laptop failed the test and that they would replace the LCD panel under warranty. Fortunately they had one LCD in stock and put my name on it. The bad news was that the store was backed up in the repair department, and the genius quoted 3-5 days for the repair. I explained that it was my only computer, that I was working through a job change, and could not be without it for that long. I tried to get him to hold the part, put my name on the list and have them call me when they were ready to do the work. They could not do that. If I didn?t leave the laptop at that time, "my" replacement LCD would not be reserved, and when I did bring the laptop back for repair, I?d be put at the end of the list.
Reluctantly, I left my MBP to be repaired. The genius wrote the work order (timestamp was 3:06 pm), and I left the store without my computer. At 4:40pm yesterday afternoon I got a call from Apple saying that my laptop repair was completed and my MBP was ready for me to pick up. So this 3-5 day repair took a total of just over 90 minutes to complete. They pushed me through, and I so appreciate it.
Fantastic support from my local Apple store is just one reason why I am such a huge fan.
Last edited:
Facebook
Twitter
Instagram