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Why cant i set up my finger print id?

Asked: Dec 17 2020 | 2:52 pm EST 1115 Views 3 Answers View Best Answer

My finger print id was working fine until i updated my mac book to the new macOS Big Sur. I have tried deleting my finger print id to set up a new one but now it wont let me add a new one . When i click on the + button, i enter my password but then nothing happens. Any ideas please ?
Thank you


Best Answer

56,341
Dec 18 2020 | 5:58 pm EST Just_Me_D

Have you tried contacting Apple Support for assistance? That would be my recommendation.

More Answers

3
Dec 26 2020 | 8:20 am EST blue paisley

asbeer I am having the same problem as Emma. I have followed the instructions that you have included above, but I still can't register my fingerprint. Any other ideas?

14,726
Dec 29 2020 | 7:34 am EST Annie_M

Contacting Apple Support as @Just_Me_D suggested is probably the best way to get help.