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  1. kelsey shabanowitz's Avatar
    I ordered a Macbook Air off of the Apple website on August 3rd. It said it shipped on the 6th from China, and is currently in Hong Kong, but after two, almost three days, it still says, "The package is at the clearing agency awaiting final release." The expected delivery date is August 12 according to UPS but August 13 according to Apple. How long does it usually take for it to clear customs and why has it been there for so long?
    08-08-2019 07:38 PM
  2. Just_Me_D's Avatar
    I ordered a Macbook Air off of the Apple website on August 3rd. It said it shipped on the 6th from China, and is currently in Hong Kong, but after two, almost three days, it still says, "The package is at the clearing agency awaiting final release." The expected delivery date is August 12 according to UPS but August 13 according to Apple. How long does it usually take for it to clear customs and why has it been there for so long?
    I doubt anyone will be able to give you a definitive answer. I deal with customs and customs brokers quite frequently and it’s never the same timeframe.
    Last edited by Just_Me_D; 08-11-2019 at 09:29 AM.
    08-08-2019 08:23 PM
  3. Lee_Bo's Avatar
    As someone who orders for my company and whose said orders have to go through customs, what I can tell you is you will receive your order when it arrives.
    Just_Me_D likes this.
    08-11-2019 08:13 AM

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