[kelsey shabanowitz]

I ordered a Macbook Air off of the Apple website on August 3rd. It said it shipped on the 6th from China, and is currently in Hong Kong, but after two, almost three days, it still says, "The package is at the clearing agency awaiting final release." The expected delivery date is August 12 according to UPS but August 13 according to Apple. How long does it usually take for it to clear customs and why has it been there for so long?

[Just_Me_D]

I ordered a Macbook Air off of the Apple website on August 3rd. It said it shipped on the 6th from China, and is currently in Hong Kong, but after two, almost three days, it still says, "The package is at the clearing agency awaiting final release." The expected delivery date is August 12 according to UPS but August 13 according to Apple. How long does it usually take for it to clear customs and why has it been there for so long?

I doubt anyone will be able to give you a definitive answer. I deal with customs and customs brokers quite frequently and it’s never the same timeframe.

[Lee_Bo]

As someone who orders for my company and whose said orders have to go through customs, what I can tell you is you will receive your order when it arrives.