1. marktuck's Avatar
    Hello

    I have Macbook Air 2013 which was working fine yesterday, but running low on battery today. I plugged in the wall charger (which is a new one I got in July) and suddenly my screen went black and the charge light wouldn't come on. So, I unplugged the charger and then my screen came back. Plugged in the charger again and the screen went black again. I restarted my computer and still same problem. I even shut down and rebooted but the same problem. Of course, I didn't back up my files so I scrambled to transfer some to our portable hard drive but I was on reserve power and the transfer did not complete. So, now I have a dead computer. I even just tried the charger of a friend with an Mac Book Air but her charger didn't work for me either. So, now I have just plugged my charger in with the hope that it will mysteriously start working again -still no light showing.

    Is there any suggestion how this problem can be fixed or any reference to the nearby computer repair service station So I can get my MacBook fixed

    I live in Westbourne Grove, London.
    02-04-2016 04:35 AM
  2. Rob Phillips said: Best Answer

    Welcome to iMore! Have you tried resetting your system management controller (SMC)?
    Instructions here: https://support.apple.com/en-us/HT201295
    It's very important that you perform the steps in "Before resetting the SMC" prior to actually resetting it.
  3. Rob Phillips's Avatar
    Welcome to iMore! Have you tried resetting your system management controller (SMC)?
    Instructions here: https://support.apple.com/en-us/HT201295
    It's very important that you perform the steps in "Before resetting the SMC" prior to actually resetting it.
    02-04-2016 05:00 AM

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