1. the_tech_eater's Avatar
    On January 10th 2015 my 2013 MacBook Air shut down and wouldn't power on. I called Apple support and talked with a AppleCare adviser. We went through some troubleshooting steps and nothing would work, so he set up a repair. Due to the closest Apple Store being 3 hours from here, I had to go for the shipping option. He instructed me to place the power brick in the box with the MacBook just in case the problem was in the power brick. On Thursday of last week I finally got around to shipping the box off, and today was very surprised to get my MacBook back so soon. I opened the box and saw a paper that said the logic board had to be replaced and all that. Well I looked in the box and there was no power brick. I called Apple and eventually was connected with a customer relations rep. He told me that the initial adviser gave me false information when he told me to include the power brick in the box. The initial adviser did not include in his notes that he told me to include the power brick. The customer relations rep said that he would take me at my word and send me a power brick for free. I learned two things, one I knew but let a bad rep fool me: never include accessories including power bricks/cords when sending a device in for service. 2) that Apple customer support is the best in the industry.

    Sent from my iPhone using Tapatalk
    Last edited by the_tech_eater; 01-20-2015 at 02:03 PM.
    nikkisharif likes this.
    01-20-2015 11:43 AM
  2. kch50428's Avatar
    cool story...
    the_tech_eater likes this.
    01-20-2015 11:46 AM
  3. warcraftWidow's Avatar
    You sent in your MacBook Air over two years ago and just got it back?
    01-20-2015 01:37 PM
  4. the_tech_eater's Avatar
    You sent in your MacBook Air over two years ago and just got it back?
    Nooo. I sent it in on Thursday January 17th 2015.
    I edited my OP for clarity.

    Sent from my iPhone using Tapatalk
    01-20-2015 01:58 PM
  5. nikkisharif's Avatar
    Very nice!!!
    the_tech_eater likes this.
    01-21-2015 05:00 PM
  6. taz323's Avatar
    That worked out nice.


    Sent from my iPhone using Tapatalk
    the_tech_eater likes this.
    01-23-2015 06:02 AM
  7. SWFLFFPM's Avatar
    Same with me:
    http://forums.imore.com/apple-servic...xperience.html

    Returned my 2013 MBA with a similar issue. Handed it to FedEx 2:30 PM Tuesday and 11:30 AM Thursday FedEx was at my house.

    New logic board covered under AC.
    01-28-2015 07:47 AM
  8. elevator99's Avatar
    haha interesting.
    02-04-2015 12:26 PM

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