1. JM19's Avatar
    So I got a friend who said he bought this MacBook Air from somebody on Craigslist. He says that it won't start up. I told him to bring it to me and I would check it out.

    When you turn it on the chime sounds and the grey screen comes up. After a couple of seconds a flashing question mark inside a folder icon shows up. Nothing else happens, it just keeps flashing.

    I shut it down by holding down the power button and turned it back on, this time holding down the Command and R key. After doing this a grey login screen comes up with a padlock and blank field for you to enter a password of some kind.

    I asked him for the password and he says he doesn't know it.

    Anybody got any advice as to how to proceed?

    Sent from my iPhone 5C using iMore Forums app
    04-11-2014 09:43 PM
  2. Just_Me_D's Avatar
    Have him make a genius bar appointment with the nearest Apple Store.
    04-12-2014 10:22 AM
  3. JM19's Avatar
    Have him make a genius bar appointment with the nearest Apple Store.
    I told him to do this but he claims that since he doesn't have a receipt or invoice of some sort (proof of purchase), Apple won't help him. I told him it doesn't hurt to try.


    Sent from my iPhone 5C using iMore Forums app
    04-13-2014 12:00 AM
  4. nikkisharif's Avatar
    I told him to do this but he claims that since he doesn't have a receipt or invoice of some sort (proof of purchase), Apple won't help him. I told him it doesn't hurt to try.


    Sent from my iPhone 5C using iMore Forums app
    I agree, it doesn't hurt to try but for future reference..tell your friend to never buy electronics from anyone without a receipt & the original paperwork.
    04-13-2014 12:27 AM
  5. godzirrasti's Avatar
    It sounds like you need to reload the OS. Should be a fairly easy fix.
    http://support.apple.com/kb/ts1440

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    04-13-2014 05:31 AM

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