1. iMore Question's Avatar
    I am on a Mac Pro with 10.7.5. everything is working as usual, including full access to the Internet.

    But, when I try to run Software Update. It reports back that the file on the update server cannot be found.

    "Software Update can't check for updates because of a network problem."
    and...

    "The file index-lion-snowleopard-leopard.merged-1.sucatalog couldnt be found on the server swscan.apple.com."

    When I try to ping the update server by name, the ping times out.

    " ping swscan.apple.com
    PING p01-swscan.apple.com.akadns.net (17.146.232.12): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3"

    The only thing that has changed is that I manually ran Pacifist and installed the Pro Codecs because the software was not installing as expected.

    Anyone have a thought?
    10-23-2015 08:17 PM
  2. Just_Me_D's Avatar
    It's possible that Apple could be experiencing server-related issue.
    10-24-2015 08:22 AM

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