Can't Activiate my new iphone 5S (SIM IS NOT VAILD)

[halta001]

Hello,

I have recently purchased a new iPhone 5s from a Company here in UAE ! and sent the iphone new as it's to as a gift outside the UAE ! when they tried to activate their iphone for the first time ! it gives them the error that SIM is not valid !

I contacted the company they said they can't do anything about it ! and Honestly they hardly understood the problem !

Is there anyway to activate the iphone without bringing it back to UAE ? and if I find an SIM card for the same carrier there will it help to activate the iphone ?

or is there anyway that can bypass it without affecting the originality of the iphone ?

Thanks

 

[lui22]

Hello,

I have recently purchased a new iPhone 5s from a Company here in UAE ! and sent the iphone new as it's to as a gift outside the UAE ! when they tried to activate their iphone for the first time ! it gives them the error that SIM is not valid !

I contacted the company they said they can't do anything about it ! and Honestly they hardly understood the problem !

Is there anyway to activate the iphone without bringing it back to UAE ? and if I find an SIM card for the same carrier there will it help to activate the iphone ?

or is there anyway that can bypass it without affecting the originality of the iphone ?

Thanks

First question. Is the phone even unlocked?

 

[halta001]

Yes it's

 

[billyboydoy]

try to tell to ur friend to try with diffrent simcard and let me know.


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[halta001]

try to tell to ur friend to try with diffrent simcard and let me know.


Sent from my iPhone using iMore Forums

She did but the same thing !

Picture attached in the first post ! (as you can see there is service)

 

[billyboydoy]

than i have to say that ur phone is not factory unlock.
would u tell me the imei number so i can check it out for u ?


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[halta001]

I checked it with IMEI it says it's SIM Locked ! How come ? i used simiar phone abroad and worked fine with different sim !

 

[ritesh]

I checked it with IMEI it says it's SIM Locked ! How come ? i used simiar phone abroad and worked fine with different sim !

If you have paid full retail price ( something like USD 700), ask your carrier for an unlock code. That's the only way to use it on a different carrier.
But as you mentioned UAE and purchased from a company ( which I assume is not a carrier like Du/Etisalat), they shouldn't be selling locked phones in the 1st place.

 

[billyboydoy]

so , as u said urself its simlock witch means ur friend have to pay some cash in his cuntry to sim unlock the phone.
i guess problem is solved.


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[halta001]

so , as u said urself its simlock witch means ur friend have to pay some cash in his cuntry to sim unlock the phone.
i guess problem is solved.


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Will this affect the warranty ?

 

[billyboydoy]

yes


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[billyboydoy]

if u pay the bond operator in ur cuntry to simunlock it than the warranty will be valid.


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[lui22]

Will this affect the warranty ?

It shouldn't but your warranty is not valid outside the country of sale.
Unlock the phone and you will be good.

 

[ritesh]

It shouldn't but your warranty is not valid outside the country of sale.
Unlock the phone and you will be good.

+ 1. The person using the phone won't be able to claim warranty in his country which is different from your country. Iphone warranty is country specific to selling country only.

 

[Ernest Yan]

hi bro i have the same problem how can i fix it iphone 5s 358807050849450 may be Sprint Locked

 

[usama12]

hey bro can you activated your iphone plzz tell me i have also this problem......plz...

 

[akashsin]

Hello can some one tell me whats the status of my iPhone whether its locked or unlocked ?

 

[Rob Phillips]

Hello can some one tell me whats the status of my iPhone whether its locked or unlocked ?

Welcome to iMore! We are not affiliated with Apple so we can't check your activation lock status. However, you can check it yourself here: https://www.icloud.com/activationlock/

 

[mhels]

i cant activate my new iphone 5s which is a gift from uae...the emei is 352054063424577

First question. Is the phone even unlocked?