1. P0stalTek's Avatar
    Hey guys.

    Last night I downloaded biteSMS on someone's recommendation from these forums, and I absolutely love it. So, I quickly went to Paypal and paid them 9 bucks to get it for life. The payment went through and charged my account, but I got a "I'm sorry, an error has occurred" from biteSMS and I never received any liscense information like I should have.

    I emailed them and they sent me to a stupid FAQ via automatic response. The instructions were to send ANOTHER email to them with "NOT FAQ" in the subject response. I have yet to hear anything back from them after I did that.

    Is this even a reputable company, as now I'm seriously considering cancelling the charge through Paypal before it's too late.

    Anyone else have this issue?
    02-25-2011 10:58 AM
  2. Massie's Avatar
    They're totally reputable, just give it time. They also have an online forum where you might find help. Sorry you had this hiccup, it's generally pretty great!
    02-25-2011 11:01 AM
  3. BLiNK's Avatar
    You must put the subject as "NOT FAQ" otherwise you'll just get the auto-reply message again

    try again: help@bitesms.com

    Martin with biteSMS is one the most friendly Devs i have dealt with. nothing to worry about

    edit: i believe they are based somewhere in Australia?? or on that side of the hemisphere, so their time zone will differ
    Last edited by BLiNK; 02-25-2011 at 11:46 AM.
    02-25-2011 11:42 AM
  4. P0stalTek's Avatar
    Thanks, I was a little worried when I got the error and it still charged me :P Seemed odd, but if so many know/use them, I feel a bit better about it!
    02-25-2011 11:44 AM
  5. P0stalTek's Avatar
    You must put the subject as "NOT FAQ" otherwise you'll just get the auto-reply message again

    try again: help@bitesms.com

    Martin with biteSMS is one the most friendly Devs i have dealt with. nothing to worry about
    I did put NOT FAQ in the subject - haven't heard back sense then. But again, with all the positive feedback about the developer, that's enough to put my mind at ease. Afterall, I'm still on the 15-day trial, so no biggie yet
    02-25-2011 11:45 AM
  6. Massie's Avatar
    Did you get this sorted?
    02-26-2011 01:09 PM
  7. BLiNK's Avatar
    Did you get this sorted?
    i was kind of wondering the same thing myself
    02-27-2011 09:02 AM
  8. Watcher's Avatar
    BiteSMS > iRealSMS

    Just so everyone knows...
    02-27-2011 09:29 AM
  9. BLiNK's Avatar
    BiteSMS > (fill in the blank)

    Just so everyone knows...
    fixed
    02-27-2011 09:37 AM
  10. P0stalTek's Avatar
    They got me fixed up and I couldn't be ANY more pleased. Best SMS app ever.

    Thank you for the suggestion because it's literally the best I've seen


    Sent from my iPhone using Tapatalk
    02-28-2011 10:31 PM
  11. Massie's Avatar
    Glad to hear it; it's really one of the benchmark JB apps out there. Just so well done, and run by a real professional. Enjoy going through all the details!
    P0stalTek likes this.
    02-28-2011 11:57 PM
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