1. dvtrv's Avatar
    When attempting to backup my iPhone I get an error massesge stating; "iTunes could not back up the "iPhone" because an error occured while reading from or writing to the iPhone".

    I'm operaqting ffroma wondpws 10 pc that is up to date and an iPhone 7 whuch is also up to date along with the version of itunes I'm using.

    I tried following the W+R %ProgramFiles...... DeviceBackupsDisabled as suggested from a search I have done but was unable to run this

    Please can anyone help me please?

    Thanks in advance

    dvtrv
    01-05-2020 05:16 AM
  2. Ledsteplin's Avatar
    Read/write usually happens when permissions don't align.
    Locate your iPhone backup files and check the permissions for the folder. Make the Privilege "Read & Write".
    If your back up is corrupted, you'll need to move your back up files to another location, then delete the back up.
    It could be an encrypted back up issue. If so, try this:
    Disable Auto Lock
    Disable Passcode
    Have device unlocked when starting the restore
    Hopefully, someone else may have a better solution.
    01-05-2020 04:04 PM
  3. dvtrv's Avatar
    Hi, thanks again for u contacting me.
    I found the backup folder and the were set as read only. I attempted to uncheck box but it remains checked.

    I removed it and attempted to backup on my pc but only met with same error.

    I also notice iTunes does list my device although iTunes does recognise it.

    Any idea how I can enable iTunes to backup my phone.
    01-06-2020 03:48 PM
  4. Lee_Bo's Avatar
    You also get 5 gigs of iCloud backup free. Have you tried that just to make sure it works?
    01-06-2020 04:05 PM
  5. Ledsteplin's Avatar
    Hi, thanks again for u contacting me.
    I found the backup folder and the were set as read only. I attempted to uncheck box but it remains checked.

    I removed it and attempted to backup on my pc but only met with same error.

    I also notice iTunes does list my device although iTunes does recognise it.

    Any idea how I can enable iTunes to backup my phone.
    When you clicked on your iPhone, did you check "on this computer"?
    01-06-2020 04:57 PM
  6. dvtrv's Avatar
    I did press on this computer but same issue

    When you clicked on your iPhone, did you check "on this computer"?
    01-07-2020 04:50 AM
  7. dvtrv's Avatar
    Hi,
    I’ve now tried This Comp and iCloud but neither work.

    I can backup to to iCloud via device but still unable to backup to pc.

    Thanks for assistance so far.
    01-07-2020 04:52 AM
  8. Ledsteplin's Avatar
    Hi,
    I’ve now tried This Comp and iCloud but neither work.

    I can backup to to iCloud via device but still unable to backup to pc.

    Thanks for assistance so far.
    I always back up to iCloud. That's worked great for me since 2012. I don't even have a computer. At least you can do that. Then figure out the issue with iTunes.
    01-07-2020 03:05 PM
  9. dvtrv's Avatar
    Of course, as I am doing.

    Thanks. I’ll prob get bored of my quest.
    01-07-2020 03:31 PM
  10. dvtrv's Avatar
    Sorted just by ticking encrypt local backup box
    01-08-2020 03:50 AM
  11. dvtrv's Avatar
    Hi me again.

    I don't seem to anything in folder "MobileSynch", there are no backups there.

    Does anyone have any idea how I can establish where this may now be?
    01-08-2020 12:43 PM
  12. Tartarus's Avatar
    You need to delete the drivers, reinstall iTunes and connect your iPhone to see if that does the trick.
    Annie_8plus likes this.
    01-08-2020 03:29 PM

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