08-19-2016 08:07 PM
tools
  1. SilentGamer02's Avatar
    SilentGamer02
    I have an IPhone 5s that I am having issues with and want to restore it but when I connect it to my pc, ITools, IFunbox, and file explorer all show the phone as being connected, but ITunes will not connect to my phone, launch when I connect my phone, or show my phone in the corner. I am running IOS 9.3.3 on my phone (which I cannot update through my phone) and ITunes 12.4.3. Thanks for any suggestions.
    08-13-2016 10:07 PM
  2. SilentGamer02's Avatar
    SilentGamer02
    Anything?
    08-15-2016 03:08 PM
  3. SilentGamer02's Avatar
    SilentGamer02
    Still haven't resolved, taking any ideas whatsoever. I can also import all of my pictures through the windows photo app.
    08-18-2016 05:53 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    Have you tried a different cable or different USB port?
    08-18-2016 06:00 PM
  5. SilentGamer02's Avatar
    SilentGamer02
    Yes, I have tried a different cable because my original that came with the phone wouldn't connect at all and I have tried a different port but and am still having issues. I have also tried a different iPhone and it connects to iTunes fine.
    08-19-2016 02:09 PM
  6. Tartarus's Avatar
    Tartarus
    Ambassador
    If you're on windows, delete the drivers for iPhone 5s, restart your computer and connect it to iTunes again.
    08-19-2016 08:07 PM
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