1. iMore Question's Avatar
    i have tried everything such as: hard rebooting both devices, changing cables and usb ports, updating to the latest softwares and reseting location privacy. someone please help i don't know what to do
    07-24-2016 07:17 PM
  2. Tartarus's Avatar
    What operating system is on your computer?

    Sign up for our forum to answer in this thread so we can help you better.

    Also, try updating your USB drivers for your computer. I'm not sure but it could help.
    07-24-2016 07:21 PM
  3. katie1892's Avatar
    I had this problem also, I uninstalled everything to do with Apple from my laptop and re installed iTunes and it worked hope this helps
    08-04-2016 06:53 AM
  4. Zambel0's Avatar
    Update the iTunes to the latest version and try again
    09-08-2017 05:10 AM

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