1. Rjay036's Avatar
    Hi. (its my first time here)

    My windows 10 was acting up so i copied all my data off and decided to do a reset. It was only after that that i realized my iphone backup was on it. Now that wouldnt be a problem on a normal day as all i have to do is just backup my iphone again and il have a backup on my computer. Now here comes the twist, i sold my iphone last week and i have a new one so I dont have a working version as well. Anyway i immediately did a data recovery on my hard drive using recuva and i now have various files from my hard drive which all look greek to me. i did some research and then sorted the recovered data by file type and put the relevent files in the default location for backups. so the files are in the location but how can i make itunes "see" that the files are there. When i plug my iphone in it sets up as new and doesnt give me the option to restore from backup as i imagine itunes cant pick it up
    05-12-2016 12:01 PM
  2. kataran's Avatar
    Welcome to iMore

    It's sounds like you have a dilemma. Check and see if the backup is in the right folder

    You didn't mention if you also did an iCloud backup of your old device
    05-12-2016 01:21 PM
  3. Rjay036's Avatar
    Hi thanks for your response. Unfortunately i did not have a icloud backup and from what research i have done it seems to be in the right location. Is there a process involving itunes locating the backup or does it automatically detect the files? I really have no other ideas as to what to do so any suggestions will really be of great help to me. Thanks
    05-12-2016 07:09 PM
  4. Rjay036's Avatar
    To anyone who was in the same situation I was in and needs help i recommend using a backup extractor software to get most of your data back. I ended up using iphone backup extractor by reincubate.

    Managed to get my contacts, messages, whatsapp chats and all media like pictures and videos.

    Had to use my email account to link my contacts but unfortunately could not import my whatsapp chats back to my phone.
    10-19-2016 07:47 AM

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