1. iMore Question's Avatar
    Dear Sirs,
    I will keep annoying you for an answer! I demand action form iTunes.

    In spite of making a purchase, paying and getting your 'confirmation' [details attached below]

    This purchased credit never was added to my Skype!
    I contacted Skype they checked all details,
    it was not delivered to my account by you.
    I request a refund, or immediate delivery of the item into my Skype account
    Sincerely: A.Sz. (anna72swan@yahoo.co.uk)

    MHM4BSF7N7 (Order ID)
    DOCUMENT NO.
    175109449550
    (that was invoice for multiple items, including Skype for iPad, "Skype Credit" top-up

    In-App Purchase Anna's iPad 3.99 )
    01-22-2016 08:57 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! We would love to help but we are not affiliated with Apple. If you have a problem with your order you need to contact them. Apple Support
    bamf-hacker likes this.
    01-22-2016 09:08 AM
  3. D13H4RD2L1V3's Avatar
    You should contact Apple Support. We can't do anything since we don't work at Apple.

    If it's anything like my previously experience, it should be sorted quickly.
    01-22-2016 09:10 AM
  4. DarlaMack's Avatar
    Dear Sirs,
    I will keep annoying you for an answer! I demand action form iTunes.

    In spite of making a purchase, paying and getting your 'confirmation' [details attached below]

    This purchased credit never was added to my Skype!
    I contacted Skype they checked all details,
    it was not delivered to my account by you.
    I request a refund, or immediate delivery of the item into my Skype account
    Sincerely: A.Sz. (anna72swan@yahoo.co.uk)

    MHM4BSF7N7 (Order ID)
    DOCUMENT NO.
    175109449550
    (that was invoice for multiple items, including Skype for iPad, "Skype Credit" top-up

    In-App Purchase Anna's iPad 3.99 )
    Hi Anna and welcome to iMore.

    I'm sorry that you are having a hard time with your purchase, but the only thing I can suggest is filing a report with Apple for your refund.

    https://reportaproblem.apple.com

    Make sure that you include your order number. Also, how long ago was your top up purchased? Some in-app purchases don't show up right away and you might just have to give it some time. Hope this helps.
    01-22-2016 09:10 AM

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