1. iMore Question's Avatar
    I tried to update my iphone 6 plus this morning and plugged it into itunes to do so, midway through the update Itunes spat out the following message 'The iphone could not be updated. The device cannot be found'. Since that happened my phone has switched itself off and now everytime I try to turn it back on the phone comes up with the 'plug into itunes' icon which I do and get the same error message as before.
    I fear I have lost everything from my phone but also that it might be something worse.
    12-24-2015 10:18 PM
  2. Just_Me_D's Avatar
    Try a different charging cable and/or a different USB port on your computer and then try again.
    12-25-2015 12:30 PM
  3. jlefeaux's Avatar
    @Just_Me_D, thank you! Such a simple physical solution hadn't occurred to me, but it totally worked. And boy was I panicking... such a relief!
    05-04-2016 07:19 PM
  4. Just_Me_D's Avatar
    @Just_Me_D, thank you! Such a simple physical solution hadn't occurred to me, but it totally worked. And boy was I panicking... such a relief!
    You're very welcome...
    05-04-2016 09:50 PM

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