Try to download purchased album in iTunes on PC but keep getting log-in prompt

8bitbrent

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Oct 31, 2015
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On a Windows 10 PC in iTunes 12.3.1.23 I am trying to download purchased music albums.
I initially sign in to iTunes with my Apple ID just fine. But when I click the download icon on any album the "Sign In to the iTunes Store" window keeps popping up. I carefully enter my password and it just pops right back up. Have tried multiple times with no luck.
Any suggestions are appreciated. Thanks.
--Brent
 

Just_Me_D

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Jan 8, 2012
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Reboot and try again or use the credentials that were in place when you initially purchased the album.
 

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