1. hmcginnity's Avatar
    I am desparate - new Dell laptop with windows 10 and everything seems to work fine except that iTunes won't connect to network. The diagnostic says iTunes is not enabled in Windows firewall but it is. I've unistalled iTunes several times. I don't seem to be the only one with these issues but I can't find anyone who has solved it. I deleted all McAffee items as well. I run into dead ends everywhere - any help would be very greatly appreciated.
    09-07-2015 11:54 AM
  2. kch50428's Avatar
    I see you've posted the same question on more than one windows-centric forum... you'll likely see a helpful answer on one of those before here... and from what I've read, you've done everything I'd have done... other than checking your windows hosts file for any Apple entries redirecting them to never-never land...
    09-07-2015 12:47 PM
  3. hmcginnity's Avatar
    Here's what I heard from apple

    This is Monica from AppleCare. I wanted to let you know that I did some more research because I understand the importance of what is going on for you and I wanted to help you. It looks like all we need to do right now is wait. Itunes just needs to be updated and most likely there will be an update available on wednesday that may take care of the problem. If after Wednesday you run into any more problems please call us back and we will do some troubleshooting with you to help you fix it. I am really sorry that your day has been rough and I hope we can take care of this problem for you. Thank you for calling, if you have any quesitons or need anything else dont hesitate to call us at 1-800-My-Apple.
    09-07-2015 03:56 PM
  4. kch50428's Avatar
    Interesting...
    09-07-2015 04:05 PM
  5. phessler's Avatar
    That is odd. I am running windows 10 and iTunes works with no issue.
    09-08-2015 05:31 AM

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