1. iMore Question's Avatar
    Does anyone know how to sync my permanently disabled/locked iphone 6 to my home iTunes account (it previously was synced so it recognizes my phone).

    It's a long story but I didn't realize that trying to figure out my number password would lockout my phone permanently after 10 tries.

    My phone says "disabled, connect to iTunes" and then when I connect to iTunes, iTunes says "acknowledge iTunes on phone". But I can't because the phone is disabled.

    The apple store and apple chat are absolutely useless. They said the only fix is to delete my whole phone and start over. Then what is the point of changing my defaults to not wipe the phone after 10 password tries?

    I will lose precious pictures of my miscarried baby if I don't get this resolved. I was heartbroken to tell my husband I hadn't updated them. I can never get these pictures anywhere else.

    I went to a company that can retrieve data from an iphone but he could only do up to version 8.1 and my phone is at 8.4. I'm sick over this and don't understand why apple can't help me.

    Thank you to anyone who might be able to help.
    08-11-2015 07:49 AM
  2. Bigeric23's Avatar
    I'm thinking if Apple and another professional told you they can't help, I'm not sure what anyone else could suggest.
    08-11-2015 07:55 AM
  3. desperateforbabypics's Avatar
    Sometimes gurus online know more than the store. I'm just desperate at this point. The apple store gives textbook replies "just restore your phone".

    If the phone says connect to iTunes and iTunes says acknowledge your phone, obviously there is a disconnect somewhere as it doesn't make sense.

    Thanks though. I think.
    08-11-2015 08:11 AM

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