1. jasonprice's Avatar
    Ran into this for the first time tonight. Tried to purchase an app for the first time on my 5s. It asked for my security answers, which I could not remember. Tried a few times and now its locked out, have to call apple support to get it reset. Of course, apple support is closed.

    You would think they would have a better system for resetting these questions. I appreciate the security, but when you are locked out of your own account its rather irritating. Of course I can make a purchase on my laptop and then just download it on the phone, but that doesnt make it any less irritating that I have to wait 8 hours to contact support.
    12-08-2013 12:24 AM
  2. zerog46's Avatar
    Once you reset it enable 2 step verification and you won't have to worry next time.

    I had the same problem. I have never been able to reset anything with my security questions. I even took a screen shot to make sure they were right and they still didn't work.
    12-08-2013 12:30 AM
  3. jasonprice's Avatar
    Once you reset it enable 2 step verification and you won't have to worry next time.

    I had the same problem. I have never been able to reset anything with my security questions. I even took a screen shot to make sure they were right and they still didn't work.
    Yeah I might do that. Only issue is my wife and I share the itunes account and I doubt she is going to want it on there. Oh well, I'll call tomorrow and get everything reset.
    12-08-2013 12:35 AM
  4. zerog46's Avatar
    You really don't need the 2 step that very often.
    12-08-2013 12:37 AM

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