 Help with restoring from backup 

[Fausty82]

My daughter was having problems with her iPhone 5. It was just acting strange, locking up and being weird. So I backed it up to iTunes and did a complete reset. When I tried to restore from the backup, nothing. The restore seems to run find for about 3-4 minutes, then the restore progress window just closes and the phone is disconnected from my iMac. No error messages are displayed anywhere - neither on the phone nor in iTunes.

I have tried this with 2 different cables, in 2 different USB ports, and even ensured that I had the latest iTunes (11.04, I did)... rebooted the iMac...nothing works. She has lost photos, text messages, contacts (no iCloud backup) and game progress. And I am in deep doo-doo.

Anyone with any idea what is wrong? I would expect some sort of error message in the very least, but I?m getting nothing.

 

[kch50428]

Are the cables you tried OEM?

 

[Just_Me_D]

Try putting the iPhone in DFU mode and let iTunes download and install a fresh copy of iOS. Afterwards, try to restore. Also try rebooting the computer.

 

[Fausty82]

Are the cables you tried OEM?

Yes, both genuine Apple lightning cables.

Try putting the iPhone in DFU mode and let iTunes download and install a fresh copy of iOS. Afterwards, try to restore. Also try rebooting the computer.

Did the DFU mode install. No dice. Have rebooted the computer a couple of times... results are the same everytime... the restore runs for a few minutes, and then the restore progress window just closes without any error message or explanation on either phone or computer.

I am trying now to move the backup file to a different computer to see what, if anything that does.

 

[Alli]

And there is nothing in this world worse than a daughter's wrath. Good luck.

I regularly see people try to restore from backups and the backups are missing or corrupt. I'm still an iTunes hater.