1. cbr's Avatar
    So I recently had an issue with my music not being able to sync to my iPhone. On the advice of Apple I created a backup and restored my iPhone. Upon restore it allowed me to select the backup to restore, and I selected not the most recent but the one that was created on September 28th (update: I also tried the other 4 backups I had as well including a new one after the restore with the same results). When trying to restore it failed with the following error.

    Unable to complete restore......backup session failed.

    I am 100% sure the backups were successful (or so it seemed) so I contacted iTunes support. They stepped me through all of the processes of removing iTunes 10 and all of the various Apple software and doing a clean install and trying again and I had the same result.

    After 5 calls with support, 30$ out of my pocket for my 1 time issue fee, and an entire day lost to wasted time doing the same thing over and over, I was escalated to the highest level tech. He then informed me that it is a known issue and there is no fix. Now this sucks, I can no longer restore any backup I created and now I have lost heaps of data. Luckily I sync my contacts to my Outlook.

    I know several have had this issue, can anyone tell me if they have found any sort of solution?

    Here are my details.

    OS: Windows 7 64
    iPhone 4
    iTunes 10
    iOS 4.1
    Last edited by cbr; 10-08-2010 at 10:53 AM.
    10-08-2010 10:48 AM
  2. cbr's Avatar
    I'm shocked there have been no responses.

    I heard back from Apple and they said if you run iTunes as an Adminsitrator it would work. I tried that with the same result.

    10-12-2010 10:09 AM
  3. nudini's Avatar
    google this app.
    10-28-2010 03:28 PM