1. cfroisland's Avatar
    Since update to 3.0, iTunes & Appstore won't connect because it says "password is incorrect." I haven't changed anything, only update the iPhone today. If it matters, I'm an AOL user when signing into iTunes on my MBP. When I follow the on screen prompts to iforgot.apple.com it says that this Apple ID doesn't exist?
    Last edited by cfroisland; 06-17-2009 at 04:59 PM.
    06-17-2009 04:56 PM
  2. XxDonnyxX's Avatar
    Same here. It wouldn't be a big deal to just make a new account straight from Apple (Which I have) and drop AOL altogether. However all my existing purchased apps on my phone are tied to the AOL account so you can't get updates (which 4 are listed on my as I type this) because they require the password which doesn't work!!! ugh! so annoying!
    06-18-2009 07:31 PM
  3. Matt74's Avatar
    I've run into this issue in the past... each time, it resolved it's self after a while.
    06-18-2009 10:31 PM
  4. Intrepyd's Avatar
    This is not an isolated problem. It appears to affect all AOL-associated iTunes accounts. There's a quick workaround. There has long been a mechanism in place to transfer purchases from an AOL account to a new Apple ID iTunes account in case your AOL account expires. To use it, just enter your AOL password incorrectly three times into iTunes on your computer. Then it'll ask you to make a new apple ID (if you want, you can just use [yourscreenname]@aol.com). It will ask you for the billing info from your old account, and all your purchases will be transferred to the "new" account, allowing you to login from your iPhone.
    06-20-2009 08:29 AM
  5. jerryrs's Avatar
    Do you have to create a new apple ID? If I have an existing apple ID can I use the workaround to transfer my aol information to my current apple ID? I kind of would like to avoid creating a new one if I don't have to.
    06-20-2009 12:33 PM
  6. iphone_aggie's Avatar
    I would also suggest dropping POS AOL. There are much better ISP's out there.
    06-20-2009 12:41 PM
  7. jerryrs's Avatar
    I'm not using AOL as my ISP. I have an old AOL email account that I just used for Itunes. I would rather just keep using it since I've used it in itunes for all my prior purchases.
    06-20-2009 12:53 PM
  8. Ish's Avatar
    you can just login with yourname@aol.com instead of just yourname. That worked for me.
    06-20-2009 01:01 PM
  9. jerryrs's Avatar
    Still not working for me. I'm hoping Apple will have a fix for this soon. Right now I can only download apps through my computer.
    06-20-2009 08:46 PM
  10. jerryrs's Avatar
    Hi, I think maybe Apple fixed something. It seems to be working for me today. The itunes store is now recognizing my aol password.
    06-21-2009 11:41 AM
  11. jerryrs's Avatar
    I spoke to soon. Itunes let me update my current apps but when I tried to download a new application from my iphone I still get the password error message when it tries to validate my aol login info.
    06-21-2009 01:20 PM
  12. jerryrs's Avatar
    Just got worse, now my aol login does not work in itunes on my pc either. I'm hoping its because they are working on the issue.
    06-21-2009 05:27 PM
  13. dan36124's Avatar
    I have the same problem. Worked practically flawlessly on the 3g...Maybe once or twice didn't recognize the password...But now the 3GS...disaster. The stupid thing can't login about 98% of the time. I've tried adding @aol.com to the end of the login username, tried it without....reset the phone.....I've ever called 1-800-MYIPHONE and the guy suggested I get in touch with ITunes Store Support....I emailed them and today I get back a response saying I should call 1-800-MY-IPHONE!! Arrrgghhh.

    I also have an apple ID I created for some reason, but never used in the store. If I start using that, all my apps I purchased under the AOL account won't be recognized. If I could easily transfer them (without creating a new account) then I would.......If I can't figure that out, maybe I will just make a stupid new Apple ID!! Arrghh again. Very frustrating. I guess looking at how stunningly amazing the device is, I'll try to appreciate that and realize they couldn't possibly have thought of everything. Sucks though, when you want to load the new phone up with apps and whatever and ya cant! (at least not straight from the phone only)
    06-21-2009 11:09 PM
  14. jerryrs's Avatar
    Hi Dan, I feel ya man. I'm somewhat surprised I'm not seeing more widespread complaints of this issue. I'm going to call the itunes support people shortly to see if I can permanently transfer my purchases to a different apple id. Even if apple is working on the issue I don't know how long before a fix will be in place.
    06-22-2009 11:30 AM
  15. IphoneAviator's Avatar
    Had the same thing - although the logIn details in the Settings/store are correct, when I try to use any part of the Itunes Store or App Store, the @aol.com suffix is dropped and I can't access anything!

    Very, very frustrated!
    06-22-2009 05:37 PM
  16. jerryrs's Avatar
    Hi gang, I finally got tired of waiting for Apple to fix this problem so I converted my aol account in itunes to an apple id. Here is the process to recap:

    1) In Itunes go to the Store and use your aol user id but incorrect password 3 times.
    2) After 3 failed attempts Itunes will offer to allow you to create an apple ID and transfer your purchases over for you. Note you will need to create a brand new apple id. (I tried to use an existing one but it did not work.)
    3) Fill out the requested information (billing information, credit card, etc.)
    4) Your itunes aol account information will be immediately transferred over to your newly created apple id.

    I confirmed that my purchases have safely transferred over. I know its not a perfect solution but at least it will get you back to your app downloading!
    06-22-2009 06:44 PM
  17. dan36124's Avatar
    yeah...the iTunes support guy finally acknowledged that Apple does recognize a glitch there and is working on it....If I was going to use Apple ID from now on, I'd like to associate it with my AOL address...which I can't because I already had an Apple ID! (banging head against wall)....And he already said in email they can't transfer purchases. So...if the system can do it automatically when you create a new Apple ID, why can't a live human being do it manually to an existing Apple ID? That makes no sense.

    Anyway, I'll get by until I decide to make another Apple ID or they fix the AOL thing!
    06-23-2009 01:11 AM
  18. j00w00t's Avatar
    I wish they would hurry up with the fix cause I wanna play Sonic!
    06-23-2009 12:44 PM
  19. j00w00t's Avatar
    And now it works? I signed out under settings, then signed in after a couple mins. Now I'm bout to play Sonic, lol. Wonder if I solved it or they did
    06-23-2009 01:02 PM
  20. theroamer's Avatar
    logging in with the email address on the end worked for me
    06-23-2009 01:27 PM