1. xalexisschalkx's Avatar
    The battery on my iPod was getting low so I tried charging it. However, it would not charge on any of my chargers. So, I tried resetting it. Once reset, it showed there was not battery and it still did not appear to be charging. It has been hours and it still has not died after multiple resets. So it isn't really dead. After trying to get the battery fixed I realized that my WiFi had gone out. I tried going to settings to connect it but it wouldn't let me. So I pulled up the task bar thing and the WiFi button was all grayed out. I have tried resetting network settings but it didn't help. My iPod isn't totally updated but I can't update it without being connected to WiFi. Another problem is that my computer is a Chromebook so I don't think I can use iTunes to restore it. I don't have a phone so my iPod is my way of talking to people. If anyone could help me out as soon as possible that would be great!
    07-22-2017 12:54 AM
  2. Just_Me_D's Avatar
    Make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the issue with your iPod.
    Sherry_B likes this.
    07-22-2017 07:55 PM
  3. Ledsteplin's Avatar
    The wifi antenna may run under the headphone jack. Try cleaning that area and in the headphone jack of debris. Use a new toothbrush. The wifi antenna could be bad. I don't think Apple will replace that. There are some reputable repair shops that will.
    07-22-2017 09:01 PM
  4. Sherry_B's Avatar
    I agree with Just_Me_D. The techs at the Genius Bar can better assist you. Even if your iPod is no longer under warranty, never take your Apple device to a repair shop that is not approved by Apple.
    07-23-2017 11:47 AM
  5. Ledsteplin's Avatar
    Have you tried rebooting your modem/router for the wifi. Sometimes that works, even if other devices have no wifi issues.
    07-23-2017 08:07 PM

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