iMessage doesn't work

[Yossi12]

Hi,
When I try to go onto iMessage, I get a blank screen,
and then it crashes. Any suggestions?
Thanks.

 

[the_tech_eater]

Hi,
When I try to go onto iMessage, I get a blank screen, View attachment 61719
and then it crashes. Any suggestions?
Thanks.

Are you jailbroken? What iOS version are you running?

 

[Yossi12]

I am not jailbroken and I'm running iOS 6.1.6.

 

[the_tech_eater]

I am not jailbroken and I'm running iOS 6.1.6.

Have you tried doing a hard reboot?

 

[Yossi12]

What do you mean by a hard reboot?

 

[the_tech_eater]

What do you mean by a hard reboot?

Hold the power and home button down at the same time until you see the apple logo appear on the screen.

 

[Yossi12]

I tried that already and it didn't help

 

[the_tech_eater]

I tried that already and it didn't help

Try resetting your iPod by going to settings>general>reset>reset all settings. That's the last option I'm aware of other then restoring.

 

[Yossi12]

Will I lose any data or information?

 

[the_tech_eater]

Will I lose any data or information?

Not by resetting. If you restore without out backing your iPod iTunes you will lose data. But not by resetting.

 

[Ledsteplin]

I've seen this happen before. Usually it results from super long messages or a large bunch of emoji. Did the hard reset work?

 

[ajl]

Resetting all settings should help.

 

[Yossi12]

I've seen this happen before. Usually it results from super long messages or a large bunch of emoji. Did the hard reset work?

No it didn't

 

[Ledsteplin]

Did "Reset All Settings" work?

 

[Yossi12]

Did "Reset All Settings" work?

No

 

[Just_Me_D]

No

If all else have failed then you may want to back up your device, put it in DFU mode, connect it to your computer and via iTunes, select to restore it. This will cause iTunes to download and install a fresh copy of the latest iOS version for your device. Afterwards, you can either restored the backup you made it set it up as new. I recommend the latter, but not everyone have the time or desire to set up their device from scratch.

 

[Yossi12]

How do you put in DFU mode?

 

[Just_Me_D]

How do you put in DFU mode?

Check out the instructions via the following link:

http://theiphonewiki.com/wiki/DFU_Mode
When in DFU mode, iTunes will detect the device in "recovery", however, you will not see anything displayed on the screen. If you do, the device is NOT in DFU mode.

 

[Yossi12]

After I hold the power button for 3 seconds, do I release it?

 

[Just_Me_D]

After I hold the power button for 3 seconds, do I release it?

Press the power button for 3 seconds and then press and hold the home button along with the power button for 10 seconds. After that, release the power button while still pressing the home button until iTunes detect the device in recovery (approx 8 seconds or so).