1. alexrat1996's Avatar
    when my phone is in mute and someone sends me a snap video it’s doesnt plays sound and messenger.

    When it’s not on mute it works is this normal ?

    When when the phone was on night volume on snap chat I turned it now and retried it works fine on vibrate.

    When I record memories or a live video on Facebook no sound when on mute and even when I tried the volume buttons both iPhone 7 and xs max do the same what shall I do ?
    10-04-2018 10:36 PM
  2. Tartarus's Avatar
    when my phone is in mute and someone sends me a snap video it’s doesnt plays sound and messenger.

    When it’s not on mute it works is this normal ?

    When when the phone was on night volume on snap chat I turned it now and retried it works fine on vibrate.

    When I record memories or a live video on Facebook no sound when on mute and even when I tried the volume buttons both iPhone 7 and xs max do the same what shall I do ?
    Nothing. The mute switch works as intended in the examples you give.
    10-04-2018 11:31 PM
  3. alexrat1996's Avatar
    It doesn’t work on Facebook when I record live video or Facebook stories only when I unmute
    10-04-2018 11:33 PM
  4. metllicamilitia's Avatar
    There are a number of apps that respect the mute switch. Meaning they won’t play audio when the mute switch is on, unless you turn it off, change the volume, or if the video has an unmute toggle.
    10-05-2018 12:02 AM
  5. Tartarus's Avatar
    It doesn’t work on Facebook when I record live video or Facebook stories only when I unmute
    Like my colleague said, the mute switch mutes the sound of apps.
    Some apps don’t respect this. The apps you mention do respect this.
    Last edited by Tartarus; 10-05-2018 at 01:20 AM.
    10-05-2018 12:55 AM
  6. alexrat1996's Avatar
    Like my colleague said, the mute switch mutes the sound of apps.
    Some apps don’t respect this. The apps you mention do respect this.
    That’s work strangely when they ran diagnostics over phone didn’t work and chat support worked you Saved me a trip to apple
    Tartarus likes this.
    10-05-2018 01:31 AM
  7. Tartarus's Avatar
    I am here to help and awesome at it too.
    10-05-2018 01:59 AM
  8. Lee_Bo's Avatar
    I am here to help and awesome at it too.
    He's a legend in his own mind.
    Tartarus likes this.
    10-05-2018 07:11 AM
  9. Tartarus's Avatar
    He's a legend in his own mind.
    I’d have to die first to become a legend
    kataran likes this.
    10-05-2018 07:16 AM

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