1. britnick1972's Avatar
    I’m not very impressed with Apple customer service. I was very spoilt in that my lovely partner Sharon bought me an iPhone 7 Plus in May 2017. In that time I’ve looked after my phone and it’s not even got a scratch on it. It has developed a fault with the charging port over the last week or so which means I have difficulty charging it. I made an appointment with Apple at their Meadowhall store. As my phone is 8 weeks out of its warranty period they refused to help me. They would only replace the phone for a large fee. I argued with them but to no avail and they would not budge from that amount of money. When I think of how much money we’ve all spent on apple products over the years it makes me very angry. I told the manager at the store that I would post on Facebook regarding their lack of customer care and he advised me to quote their terms and conditions. I am annoyed that a phone which cost a lot of money isn’t able to function properly after 12 month.
    07-26-2018 07:51 AM
  2. Just_Me_D's Avatar
    I’m not very impressed with Apple customer service. I was very spoilt in that my lovely partner Sharon bought me an iPhone 7 Plus in May 2017. In that time I’ve looked after my phone and it’s not even got a scratch on it. It has developed a fault with the charging port over the last week or so which means I have difficulty charging it. I made an appointment with Apple at their Meadowhall store. As my phone is 8 weeks out of its warranty period they refused to help me. They would only replace the phone for a large fee. I argued with them but to no avail and they would not budge from that amount of money. When I think of how much money we’ve all spent on apple products over the years it makes me very angry told the manager at the store that I would post on Facebook regarding their lack of customer care and he advised me to quote their terms and conditions. I am annoyed that a phone which cost a lot of money isn’t able to function properly after 12 month.
    The Apple Store manager did not do anything wrong or negative against you. Can I assume you and the purchaser declined to get Apple Care Plus for the device?

    You stated that the device developed a fault with the charging port. That’s very vague, in my opinion, and doesn’t state specifically how the fault was developed.

    In any case, deciding to negatively judge the Apple Store and Apple for not fixing an out of warranty device free of charge is petty. Can you tell me what mobile device company would’ve fixed it free of charge?
    07-26-2018 08:37 AM
  3. Spencerdl's Avatar
    The Apple Store manager did not do anything wrong or negative against you. Can I assume you and the purchaser declined to get Apple Care Plus for the device?

    You stated that the device developed a fault with the charging port. That’s very vague, in my opinion, and doesn’t state specifically how the fault was developed.

    In any case, deciding to negatively judge the Apple Store and Apple for not fixing an out of warranty device free of charge is petty. Can you tell me what mobile device company would’ve fixed it free of charge?
    I have to agree with JustMeD on the issue. I don't expect GoodYear to fix my tire for free after driving on it for a year. I tend to always read the warranties on most items I purchase and if need be get insurance or get the extended warranty. You might say I'm OCD about that.
    07-26-2018 10:05 AM
  4. robertk328's Avatar
    If you’re having trouble charging, try a toothpick or something to clear out the charging port. Could be lint in there which has been known to cause trouble. I’ve rolled some tape backwards so sticky side out and wrapped on a paper clip and used that before. But my guess is lint could be at fault and easy to fix yourself.
    07-26-2018 10:14 AM
  5. Quis89's Avatar
    Apple did nothing wrong here. Your device was out of warranty. No company is going to fix out of warranty devices for free.
    Spencerdl, Just_Me_D and Premium1 like this.
    07-26-2018 12:41 PM
  6. Garz's Avatar
    Apple does offer Apple Care Plus within 60 days of purchase to add an addition year of warranty including covering physical damage. This is ideal for anybody planning on keeping the phone past 1 year. If it’s not purchased, they are not obligated to cover the phone at the 14 month mark. Also, probably 99% of electronics you buy from any company only covers for 12 months. No matter how much the product costs. Apple is no different.
    Just_Me_D and Spencerdl like this.
    07-26-2018 01:26 PM
  7. Lee_Bo's Avatar
    As my phone is 8 weeks out of its warranty period they refused to help me.
    You phone could have been 8 minutes out of warranty and you would have received the same service. They have strict guidelines they have to work with.


    I argued with them but to no avail and they would not budge from that amount of money.
    Yeah, that's usually not going to help at all.

    I told the manager at the store that I would post on Facebook regarding their lack of customer care and he advised me to quote their terms and conditions.
    Bazinga!
    https://www.apple.com/legal/sales-su...onditions.html

    You took a device that was out of warranty period with no Apple Care on it and they refused to look at it or fix it. While I do understand your frustration, Apple did nothing wrong.
    07-26-2018 04:09 PM
  8. BreakingKayfabe's Avatar
    I told the manager at the store that I would post on Facebook regarding their lack of customer care and he advised me to quote their terms and conditions.
    I would like to shake that manager's hand.
    07-26-2018 04:12 PM
  9. robertk328's Avatar
    If you’re having trouble charging, try a toothpick or something to clear out the charging port. Could be lint in there which has been known to cause trouble. I’ve rolled some tape backwards so sticky side out and wrapped on a paper clip and used that before. But my guess is lint could be at fault and easy to fix yourself.
    Found the iMore article about this:

    https://www.imore.com/how-clean-your...-charging-port
    07-26-2018 06:59 PM
  10. SwitchBeach's Avatar
    ... It has developed a fault with the charging port ....
    Can you provide more details about what you mean by "developed a fault"?
    Does this mean that it has physical damage?
    Premium1 likes this.
    07-26-2018 11:17 PM
  11. Not Quite Right's Avatar
    ... If the iPhone was still within the 12 month warranty period and The Apple Store refused/hassled you about the repairs, then you would have something to ***** about. (See how that works?)
    BreakingKayfabe and Premium1 like this.
    07-27-2018 09:47 AM
  12. xanadome's Avatar
    Two different issues here.
    Re out of warranty repair, no luck for OP.
    Re out of warranty repair cost by Apple, everybody knows that Apple over price it (like everything else Apple).
    07-27-2018 09:52 AM
  13. Sherry_B's Avatar
    As my phone is 8 weeks out of its warranty period they refused to help me. They would only replace the phone for a large fee.

    If you can afford an Apple device, then you should be able to afford to have it fixed when the warranty is expired. They do not owe you free service or free replacement parts when your warranty is out. Pay for the service and parts like everyone else with an expired warranty.
    07-27-2018 01:43 PM
  14. Premium1's Avatar
    LOL entitled much?!? You have a warranty with a phone (which is 1 year). That is why they make applecare to provide service outside of the year, and save you some $$. Apple did nothing wrong, just because they didn't go out of their way to save you $$ is not their fault. If they did that for everyone they would go bankrupt.
    DarkKnight08 and Lee_Bo like this.
    07-27-2018 04:13 PM
  15. Garz's Avatar
    Two different issues here.
    Re out of warranty repair, no luck for OP.
    Re out of warranty repair cost by Apple, everybody knows that Apple over price it (like everything else Apple).
    Out of warranty replacement on the 7 Plus is $349. Or you can pay retail. I’ll gladly take the $349 since they didn’t buy Apple Care+.
    Lee_Bo and Just_Me_D like this.
    07-27-2018 06:39 PM
  16. Lee_Bo's Avatar
    If I buy a new car with a 60 month/60,000 mile warranty and it breaks at 61 months/ 61000 miles, guess what? I'm SOL and responsible for the repair. It's called being an adult.

    Sorry, I don't think you're going to find any sympathy here.
    07-27-2018 07:52 PM
  17. kataran's Avatar
    I personally never buy AppleCare so if this happened to me instead of complaining try to troubleshoot it with this forums help or glass half full all the money you saved by not getting AppleCare you can get it fixed or replaced
    xanadome and djrakowski like this.
    07-27-2018 08:27 PM
  18. xanadome's Avatar
    I personally never buy AppleCare so if this happened to me instead of complaining try to troubleshoot it with this forums help or glass half full all the money you saved by not getting AppleCare you can get it fixed or replaced
    What Kataran said.
    I never purchased any so called extended warranty, which is like an insurance policy with more gambling nature. When something happened, it saves you, but I never reeally had any trouble on anything I purchased that made me regret that I did not have an extended warranty. That further solidified my conviction not to buy into extended warranties. Sometimes, credit card purchase helps, but I never had to use it either. As for Apple products, over more than a quarter century, I kept buyng Apple products, but never had trouble. The only incident was an HDD failure on my 2011 Mac Mini, and HDD is a 3rd party product, and by the time it happened, the product had past the useful life anyway. The only issue was those who were corralled into Apple's walled garden had only 2 options, namely, repair by Apple (or its authorized dealers) or time to replace it with new one, both options cost quite a bit of money, and Apple wins either way. In the case of the said Mac Mini, I was able to replace the HDD with an SSD. But in recent years, Apple further tightened up its walled garden (boxes) so much so that not much is user accessible for simple DIY repair. Not much fun any more:-((
    kataran and Just_Me_D like this.
    07-27-2018 09:03 PM
  19. Garz's Avatar
    I personally never buy AppleCare so if this happened to me instead of complaining try to troubleshoot it with this forums help or glass half full all the money you saved by not getting AppleCare you can get it fixed or replaced
    I never back in the day but I do mostly now. Especially iPads. My wife always takes my hand me down iPad. So we always have them at least 2 years. Twice the iPad went bad after the 1 year warranty expires. Also, her 6 plus had to be replaced 1 month after the 1 year warranty expired so that paid off as well. My wife broke her 7 plus. Our son grabbed it and dropped it on the tile floor. I watered damaged my 5s and also broke the replacement. Had to do 2 Apple care claims that year. Wife shattered her Apple Watch and I had to get my Apple Watch replaced after the 1 year warranty expired for it no longer charging. Also had to do a major MacBook Pro repair after the 1 year warranty would have expired. If you sell the phone after one year, you get a prorated refund back if you cancel it. Now that T-Mobile includes it if you buy their insurance, I just get it that route instead of paying for it up front. Some people don’t need it but I can count 8 times we had to use it for either breakage or just being past the 1 year warranty. Some people may never need it. We get it for piece of mind.
    07-28-2018 03:26 AM
  20. Wotchered's Avatar
    What a smug bunch you all are, are you all shopkeepers ? I personally have had much better service than that described from my local Apple store and have always had any problems I have had with my old phones examined and explained (and sometimes fixed) with politeness and courtesy.
    07-30-2018 06:52 AM
  21. Lee_Bo's Avatar
    What Kataran said.
    I never purchased any so called extended warranty, which is like an insurance policy with more gambling nature.
    Insurance is a necessary evil. You don't need it until something bad happens.
    07-30-2018 08:37 AM
  22. BreakingKayfabe's Avatar
    What a smug bunch you all are, are you all shopkeepers ? I personally have had much better service than that described from my local Apple store and have always had any problems I have had with my old phones examined and explained (and sometimes fixed) with politeness and courtesy.
    So have I. But if I don’t, what right do I have to believe I’m entitled like the OP? Just accept your luck of the draw and move on. Nothing smug about not being a crybaby.
    07-30-2018 09:55 AM
  23. Quis89's Avatar
    What a smug bunch you all are, are you all shopkeepers ? I personally have had much better service than that described from my local Apple store and have always had any problems I have had with my old phones examined and explained (and sometimes fixed) with politeness and courtesy.
    You should recognize that anything they've done for you outside of your warranty period is a courtesy. I get the feeling that you've grown entitled due to this service and you expect it now. That shouldn't be the case. You should be grateful if they've fixed any issue for you outside of your warranty period but never expect such service because they have no obligation to do such. That's what we are explaining here.
    Tartarus, kataran and Just_Me_D like this.
    07-30-2018 10:03 AM
  24. Quis89's Avatar
    What Kataran said.
    I never purchased any so called extended warranty, which is like an insurance policy with more gambling nature.
    When it was announced that the back glass on the X would be $550 to replace in the event of damage, I decided it's best for me to get the insurance. As a married man with three kids...I can't guarantee that I'd always have an extra $550 to fix my phone if something happened. AppleCare+ drops that cost to something much more reasonable and affordable in the event of a failure.
    Just_Me_D likes this.
    07-30-2018 10:05 AM
  25. xanadome's Avatar
    When it was announced that the back glass on the X would be $550 to replace in the event of damage, I decided it's best for me to get the insurance. As a married man with three kids...I can't guarantee that I'd always have an extra $550 to fix my phone if something happened. AppleCare+ drops that cost to something much more reasonable and affordable in the event of a failure.
    I mentioned the word "insurance" but it may not be the proper representation f what I really wanted to say:-). I draw a line between so called extended warranty and say, auto and home insurance etc. In can insiurance, besides the personal indemnity, repair cost to the car runs thousand of dlrs.
    I have a lot of thoughts on so extended warranty. I am talking mostly about gadget and perhaps up to home appliance level. Yes, I have been so far lucky, not needing any damage repair, and I do indeed am careful in using daily portable gadget like phones.
    When something happened to things like a little gadget like a phone, the max damage to my wallet (and perhaps my ego) is a net replaement cost. This is a risk I am prepared to take.
    My problem with extended warranty is that this is something retailers always try to sell hard, as most of this ends up their net profit. Sometimes, I did fell those offered by Best Buy etc, are actually reasonable and might be worth it. But the problem with Apple Care is, it's way too much over priced for the total replacment cot. Repair cost for anything Apple is also too over priced, making it falsely believe that Apple Care might be a good deal, which is not, in my opinion. Example: Battery replaceent cost for iPhone was $79. But after class actions on planned obsolcense issue, Apple immediately reduced it's cost down to $29, and it is now universally applied. And they still make money at that price. Why do I know that? Because private sector repairer like iFixit immeddiately matched it (from $79 to $29). You would not think that they would replace batteries at loss.
    kataran and TgeekB like this.
    07-30-2018 10:33 AM
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